Head of Retail Banking

Location United States of America
Industry Financial Services – Banking/Insurance
Job reference 16704
Job type Permanent
Consultant email thao.le@manpower.com.vn
Consultant contact no 844 3974 45 74
Date posted Sep 14, 2024
Role Overview: The Head of Retail Banking carries the overall responsibility and business accountability for the Bank’s Consumer Banking business. This role involves strategy formulation and execution, with a strong focus on product development, expansion, transformation, and ensuring efficient and profitable operations.

Job Responsibilities:

  • Strategic Planning: Analyze, develop, and implement strategic business plans and policies to ensure organizational growth, targeting maximum profitability and cost-effectiveness.
  • Product Development: Oversee the development and expansion of retail banking products, including Retail Liability (CASA, Term Deposit), third-party insurance, and digital products.
  • Customer Engagement: Drive customer activation, implement cross-selling strategies, and understand customer needs to enhance product penetration.
  • Wealth Management: Accountable for wealth product penetration into the retail banking customer base.
  • Market Expansion: Develop, execute, and manage strategies and tactical business plans to penetrate new markets and expand existing ones for a wide range of financial products and services.
  • Sales Channels: Set up acquisition channels for banking and third-party product sales.
  • Business Management: Manage multiple functions ranging from product management, customer service, and business analytics.
  • Partnerships: Collaborate with external partners such as payment gateway companies and POS service providers.
  • Market Analysis: Develop business strategies, understand market opportunities, competition, and create value propositions.
  • Compliance: Drive processes that are compliant and customer-focused.
  • Governance: Set up and implement governance structures for the Wealth vertical of the Bank.
  • People Management: Exhibit strong people management skills to lead and develop teams.
  • Operational Efficiency: Ensure the efficient and profitable operation of the Retail Department, including overseeing branches and outlets.
  • Customer Service: Ensure exceptional customer service and actively market current and future retail services offered by the Bank.
  • Staffing: Ensure the Retail Department is adequately staffed at all times and organize training to ensure staff are highly trained for their duties.
  • Administration: Ensure accurate and efficient maintenance of all customer account records and adherence to standard policies and procedures.

Core Competencies/Skills and Abilities:

  • Retail Banking Expertise: Understand retail banking business processes and systems, and introduce improved management and control systems.
  • Internal Consulting: Identify issues in processes and suggest improvements.
  • Customer Focus: Design and deliver systems that recognize customer needs.
  • Strategic Leadership: Understand the organization as a whole and contribute to achieving strategic objectives.
  • Analysis and Decision Making: Use analytical procedures to make efficient and effective assessments.
  • Initiative & Creativity: Identify practical and innovative solutions to improve operations.
  • Communication Skills: Excellent verbal and written communication skills.

Experience:

  • At least 15-20 years of banking experience, particularly in senior management roles within Retail Banking