​Job Summary:
The main function of this position is to review and process new customer orders and respond to queries in an accurate and timely manner.

Details of the Role 

• Reviewing customer orders

• Booking in order for dispatch from warehouses 

• Mark up basic drawings with customers measurements 

• Communicating with customers on Zendesk

• Monitoring stock availability and delivery timelines

• Process returns and refunds

• Maintaining sales order documentations

• Supervising packaging & labelling 

• Coordinate between our designer and production team 

Skills and Experience

• Excellent English communication with a focus on reading, writing and perfect grammar. 

• Minimum of 2 years’ experience in hospitality or customer service

• Experience dealing with western customers or working with western brand highly regarded. 

• Solid understanding of customer behaviour

• Problem solving skills

• Bachelor's Degree or higher.

• Good people and organizational skills. 

• Ability to work independently 

Benefits:

• Salary 20,000,000VND/Month

• 17.5% Social security insurance + 3% medical insurance 

• Employer unemployment insurance 

• Annual health check 

• 13th Month Compensation bonus 

• Personal accident insurance