Our client is a large distribution company specializing in clothing, handbags, and footwear.
Responsibilities:
Shopfloor & Sales Management
Plan the daily planners in advance ensuring that the following areas are covered at all times.
Shopfloor
Fitting room
Cash desk
Managing and motivating the team to increase sales and ensure efficiency.
To be aware of the daily and monthly budgets to meet and exceed them.
To communicate with the management team on a daily basis with information regarding personnel, product and procedures.
To ensure standards are maintained during the day and at closings.
Team Management
To lead and keep a high level of motivation within the department
To guarantee the adequate induction and follow up on training for new team members
To assist in the development and retention of an effective team
To get involved in performance management of sales assistants (I.e. sickness/ absence, lateness, returns to work, etc.,)
Customer Service
Ensure a high level of customer service is offered in the store
Monitor and support customer service action plans
Solve and manage customer issues as they arise and refer to the senior management team when necessary.
To understand and reinforce the company return policy.
Understand and reinforce the company return policy
Support customer service with product knowledge and awareness of the New arrivals, Replenishment of best sellers & Offering alternatives
Health and Safety
Ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens.
Be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.
Requirements:
At least 1 year of experience in fashion retail chains (Big brands).
Or candidates with over 1 year of Shopfloor & Sales Management experience, and English proficiency, in Food and Beverage or Hospitality chains.
Strong communication, problem-solving, and team management skills.
Passion for fashion.
Benefits:
Be trained in a professional environment.
Opportunities to develop career path in fashion retail.
Monthly commission bonus.
Annual performance bonus.
Employee Discount.
Parking Allowance.
13th month salary.
12 annual leave/year.
Social insurance.
Working place: HCM, HN