​​Our client is a large distribution company specializing in clothing, handbags, and footwear.

Responsibilities:

Shopfloor & Sales Management

• Plan the daily planners in advance ensuring that the following areas are covered at all times.

1. Shopfloor

2. Fitting room

3. Cash desk

• Managing and motivating the team to increase sales and ensure efficiency.

• To be aware of the daily and monthly budgets to meet and exceed them.

• To communicate with the management team on a daily basis with information regarding personnel, product and procedures.

• To ensure standards are maintained during the day and at closings.

Team Management

• To lead and keep a high level of motivation within the department

• To guarantee the adequate induction and follow up on training for new team members

• To assist in the development and retention of an effective team

• To get involved in performance management of sales assistants (I.e. sickness/ absence, lateness, returns to work, etc.,)

Customer Service

• Ensure a high level of customer service is offered in the store

• Monitor and support customer service action plans

• Solve and manage customer issues as they arise and refer to the senior management team when necessary.

• To understand and reinforce the company return policy.

• Understand and reinforce the company return policy

• Support customer service with product knowledge and awareness of the New arrivals, Replenishment of best sellers & Offering alternatives

Health and Safety

• Ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens.

• Be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.

Requirements:

• At least 1 year of experience in fashion retail chains (Big brands).

• Or candidates with over 1 year of Shopfloor & Sales Management experience, and English proficiency, in Food and Beverage or Hospitality chains.

• Strong communication, problem-solving, and team management skills.

• Passion for fashion.

Benefits:

• Be trained in a professional environment.

• Opportunities to develop career path in fashion retail.

• Monthly commission bonus.

• Annual performance bonus.

• Employee Discount.

• Parking Allowance.

• 13th month salary.

• 12 annual leave/year.

• Social insurance.

Working place: HCM, HN