1. Sales:
- Generation of new leads, new customer acquisition, increase business volumes, maintain strong business relations with existing customers.
- Ensure customer satisfaction by resolving issues effectively and efficiently, maintaining a high level of service quality.
- Develop and implement sales strategies to meet or exceed sales targets. Conduct market research to identify new opportunities and stay updated on industry trends. Prepare sales forecasts and budgets.
- Prepare and review all relevant shipping documents, such as bills of lading, invoices, and customs declarations.
- Ensure compliance with local and international regulations and company policies to avoid legal and logistical issues.
- Communication and Coordination:
- Maintain clear and effective communication with customers, suppliers, and internal teams to facilitate seamless operations.
- Coordinate with various departments to ensure all logistics activities are executed smoothly and efficiently.
- Provide regular updates to customers regarding shipment status and address any potential delays proactively.
- Proactively identify potential issues in the supply chain and implement solutions to mitigate risks.
- Handle customer complaints and disputes professionally and efficiently, ensuring a satisfactory resolution for all parties involved.
- Generate regular reports on shipment status, customer feedback, and overall service performance.
- Analyze data to identify trends, areas for improvement, and opportunities for enhancing customer satisfaction and operational efficiency.
- Build and maintain strong relationships with key customers, understanding their needs and ensuring their expectations are met.
- Actively seek feedback from customers to continuously improve the service quality and address any concerns.
- Stay updated with industry trends, best practices, and technological advancements in logistics and customer service
- Participate in training programs and workshops to enhance skills and knowledge, contributing to personal and professional growth
- A smart-working individual with excellent knowledge of all the functions of the freight forwarding department and processes involved.
- Minimum 3 Years‘of experience and knowledge in Sales is a must.
- The candidate must have a minimum of 1.5 years of experience with the current employer.
- Good written communication skills in the English Language, and attention to detail.
- Proficiency in handling MS office tools
- You must be an enthusiastic learner in this fast-paced working environment and handle pressure with ease