WE NEED YOU:
Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow.
Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration etc... to make sure the team achieve the glide goal.
Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.
Work with workforce management tools and business tools to monitor calls and emails/Chat/Messaging to ensure schedules are achieved
Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)
Co-lead with OM/SOM to prepare the operation plans, budgets, etc. to build-up the project.
Working with Global team & build up client relationship and handle all reports (if needed)
WORK LOCATION: Tan Binh District, HCMC
WORKING TIME: Service time (Official time and based on Project time)
REQUEST
University/Colleges required. Age : 26 to 30 years old.
1 years minimum supervising/leading a team of 20 or more people, in a call center/contact center environment.
Experience in a high-growth organization strongly preferred.
BENEFITS
Salary: Up to 17.500.000 Gross
Periodical bonus: twice/year
Position promotion, salary increase: once/year
13th month salary - Insurances followed Vietnamese Labor Law
Bonuses, gifts for Holidays
Activities: Birthday party, Employee engagement activities