CONTENT MODERATION TEAM LEADER

Location Ho Chi Minh City
Industry Communications/Advertising/Arts & Media
Category Operations
Job reference 61220
Job type Contract / Long and Short Term
Consultant email thanh.nguyenxuan@manpower.com.vn
Consultant contact no 0962072943
Date posted Sep 07, 2022

​WE NEED YOU:

  • Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow.

  • Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration etc... to make sure the team achieve the glide goal.

  • Handle client issues throughout the implementation life cycle in a timely and accurate fashion.

  • Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.

  • Work with workforce management tools and business tools to monitor calls and emails/Chat/Messaging to ensure schedules are achieved

  • Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)

  • Co-lead with OM/SOM to prepare the operation plans, budgets, etc. to build-up the project.

  • Working with Global team & build up client relationship and handle all reports (if needed)

WORK LOCATION: Tan Binh District, HCMC

WORKING TIME: Service time (Official time and based on Project time)

REQUEST

  • University/Colleges required. Age : 26 to 30 years old.

  • 1 years minimum supervising/leading a team of 20 or more people, in a call center/contact center environment.

  • Experience in a high-growth organization strongly preferred.

BENEFITS

  • Salary: Up to 17.500.000 Gross

  • Periodical bonus: twice/year

  • Position promotion, salary increase: once/year

  • 13th month salary - Insurances followed Vietnamese Labor Law

  • Bonuses, gifts for Holidays

  • Activities: Birthday party, Employee engagement activities