• Propose, implement and optimize customer journeys for all the customers 
• Be responsible for designing, executing and synthesizing financial impact to support identification of pain points/ issues to solve
• Identify and implement new opportunities throughout the customer journey to deliver high performing, agile customer interactions and touchpoints
• Understand the key interactions in the customer lifecycle and drive relevant changes using CRM strategies and developments
• Utilize customer and market insight including user behavior analysis in improving and digitalizing the customer journey
• Use research methods and data channels of customer experience to understand issues and implement change
• Lead cross functional initiatives that significantly impact customer experience
• Coach/lead the Journey team

• At least 5 years of working experience in Financial Services industry
• Experience with financial product management, process, operation or customer journeys definition
• Experience with identifying and re-designing pain points leading to funnel reductions
• Understanding of CRM with focus on digital channels/fintech/ banking mobile applications
• Fluent in English