Customer Service Assistant

Location Hanoi, Hanoi
Industry
Category Others
Job reference 10670
Salary 0-20.000.000
Job type Permanent
Consultant email thanh.nguyen@manpower.com.vn
Consultant contact no +84 2439744574 (489)
Date posted Feb 19, 2021
Responsibilities:
  • Handle and process customer orders, inquiries and questions, according to internal processes and work instructions.
  • Receive and handle customer complaints, monitor and evaluate the resolution process, in consultation with relevant stakeholders.
  • Track and monitor customer orders, inquiries and complaints in the customer service systems, according to key indicators (e.g. Service level, costs).
  • Administer and documents customer orders, inquiries and complaints, in accordance with company’s procedures.
  • Identify and exploit cross – and up selling opportunities with existing or new customers and/or forward these to Senior Manager.
  • Handling processing contract, supervise material in-out and report to Procurement Manager.
  • Contact with oversea and local suppliers for raw material delivery and cost.
  • Coordinate and supervises activities in assigned team, in line with commercial guidelines and procedures.
  • Performing other job-related duties as necessary or assigned by Procurement Manager, Factory Manager or General Director.
Requirements:
  • Education: University graduated, priority in Marketing or Business Administration field.
  • Language: Fluent in Japanese (MUST), writing and speaking skill preferable and English (WANT) for work.
  • At least 2 ~ 3 years solid experience in Customer Service or Merchandise role in a foreign manufacturing company. Preferable in working or studying in Japan.
  • Familiar in Microsoft office, especially Excel, Word.
  • Honest, careful, detailed-mind and strong sense of responsibility and discipline.
  • Ability to work well in a team environment.
  • Good communication skill and ability to work independently, time management skill. Solving problem skill and work with overseas customers and local suppliers.