Customer Service Center Manager

Location Da Nang
Industry Financial Services – Banking/Insurance
Category Customer Service, Operations
Job type Permanent
Salary Negotiation
Consultant email thao.nguyen@manpower.com.vn
Consultant contact no 0911207039
Date posted Apr 25, 2023
​I. Job Responsibilities:
  • Drive the initiatives to continuously improve the service at CSC which being aligned with Customer Service Model.

  • Monitor daily tasks to ensure the activities being aligned with PVA's standard 

  • Monitor the daily transactional operations at CSC including premium collection, conservation, policy maturity, and manage to serve all PVA customers , responding all the inquiries related to policy

  • Directly solve/ handle the low risk/BAU complaints at CSC with strong support from related stakeholders in Operations as needed.

  • Be responsible for customer satisfaction rates through work done at CSC

  • To propose to the management level more in order to improve the quality of service and efficiency of CSC

  • Manage and develop team for excellence performance.

II. Job Requirements:
  • University degree

  • Office computing skillset

  • Customer oriented mindset

  • Leadership and team management skill

  • Good communication and negotiation skill

  • Difficult customers' objection handling skill

  • Other interpersonal skills: teamwork, time management, problem solving 

  • Nice to have: Fluent English communication skill, can-do attitude, professional outlook