Job Responsibilities:

• Drive the initiatives to continuously improve the service at CSC which being aligned with Customer Service Model.

• Monitor daily tasks to ensure the activities being aligned with PVA's standard

• Monitor the daily transactional operations at CSC including premium collection, conservation, policy maturity, and manage to serve all PVA customers , responding all the inquiries related to policy; ….

• Directly solve/ handle the low risk/BAU complaints at CSC with strong support from related stakeholders in Operations as needed.

• Be responsible for customer satisfaction rates through work done at CSC

• To propose to the management level more in order to improve the quality of service and efficiency of CSC

• Manage and develop team for excellence performance.

II. Job Requirements:

• University degree

• Office computing skillset

• Customer oriented mindset

• Leadership and team management skill

• Good communication and negotiation skill

• Difficult customer 's objection handling skill

• Other interpersonal skills: teamwork, time management, problem solving

• Bonus( favor to have): fluent English communication skill, can-do attitude, professional outlook