Salary: up to $1000 or Negotiation
Reporting to: Head of Customer Service Desk Southeast Asia and Business Support

Job Description:

1) Order-to-cash (OTC) functions for Vietnam. These include:

• Sales orders processing
• Provision of order confirmations
• Timely generation of accurate shipping documents
• d. Initiate requests for master data set up for essential information

2) Validate the forecasts in the system and perform allocations with the Sales team to achieve On-Time In-Full (OTIF) and order accuracies.
3) Order desk functions for stock sharing such as

• Checking on stock sharing availability
• Provision and processing of order confirmations
• Shipment arrangements and timely creation of accurate shipping documentation
• Initiate requests for master data set up for essential information

4) Setup and fulfill settlement for agent's commission

Job Requirements:

• Bachelor degree
• Fluent in English
• Minimum 5 years of working in a multinational (MNC) environment and cross-cultures
• Minimum 5 years of order desk experience or equivalent role
• Ideally minimum 5 years for SAP R3 (SD/MM module)
• Working knowledge of LC and shipping documentation
• Advance Planning Optimization (APO) knowledge will be a great advantage
• Advance Microsoft office skills (Words, Excel)

The following problem solving skills:

• Communication skills
• Prioritization
• Patience and experiences in handling difficult customers