Customer Service Specialist

Location Ho Chi Minh City , Vietnam
Industry Others
Category Customer Service
Job reference 9534
Salary 20.000.000-40.000.000
Job type Permanent
Consultant email thuy.vo@manpower.com.vn
Consultant contact no +84 28 39110950 - 118

Salary: up to $1000 or Negotiation
Reporting to: Head of Customer Service Desk Southeast Asia and Business Support


Job Description:

1) Order-to-cash (OTC) functions for Vietnam. These include:

  • Sales orders processing
  • Provision of order confirmations
  • Timely generation of accurate shipping documents
  • d. Initiate requests for master data set up for essential information

2) Validate the forecasts in the system and perform allocations with the Sales team to achieve On-Time In-Full (OTIF) and order accuracies.
3) Order desk functions for stock sharing such as

  • Checking on stock sharing availability
  • Provision and processing of order confirmations
  • Shipment arrangements and timely creation of accurate shipping documentation
  • Initiate requests for master data set up for essential information

4) Setup and fulfill settlement for agent's commission


Job Requirements:

  • Bachelor degree
  • Fluent in English
  • Minimum 5 years of working in a multinational (MNC) environment and cross-cultures
  • Minimum 5 years of order desk experience or equivalent role
  • Ideally minimum 5 years for SAP R3 (SD/MM module)
  • Working knowledge of LC and shipping documentation
  • Advance Planning Optimization (APO) knowledge will be a great advantage
  • Advance Microsoft office skills (Words, Excel)

The following problem solving skills:

  • Communication skills
  • Prioritization
  • Patience and experiences in handling difficult customers