Customer Service Supervisor

Location Long An , Vietnam
Industry Manufacturing
Category Customer Service
Job reference 9639
Salary Competitive Salary
Job type Permanent
Consultant email
Consultant contact no +84 28 3911 0950 | ext. 149
Date posted Jan 02, 2020

Job description:

1. Employee Development and Management:

  • Train and provide development opportunities for staff. Ensure annual goals are complete and communicated. Ensure Global Performance
  • Management System is up to date and regular feedback is provided to staff members.
  • Monitor and evaluate team members, and adjust training where needed.
  • Attract, retain and develop high potential talent.
  • Positively lead and influence team members to partner together to achieve individual and business goals

2. CS operation:

  • Champion customer needs and follow-up on customer inquiries
  • Provide responsive order management support including order entry, or expediting and shipment information to customers
  • Partner with Inside Sales to achieve sales goals.
  • Communicate, implement and interpret customer service policies and procedures
  • Coordinates and supervises the daily activities of the team and responsible for team leadership and tasks such as: attendance/vacation schedule, claims, training coaching and development

Job Requirements

  • Bachelor degree
  • 7-10 years working experience
  • Strong written, verbal and telephone skills
  • Understanding of applicable computer systems, such as Microsoft Office, Google Apps, and function specific software
  • Excellent customer service skills
  • Possess leadership, mentoring, training and project management experience and skills- Strong presentation experience and skills
  • Knowledgeable of call center operations and product lines