Customer Support Representative

Location Ho Chi Minh
Industry Technology
Category Customer Service
Job reference 10854
Job type Permanent
Consultant email
Consultant contact no +84 28 3911 0950
Date posted May 13, 2021
1. Key responsibilities:
  • Farming stores and wholesalers in the country, having a crucial role for the business’ development.
  • Be able to receive and structure feedback on the app, and provide reports for the management to analyze
  • Perform the customer support of our end users and ensure a high level of satisfaction
  • Managing different in-company platforms like SalesForce or ZenDesk
  • Constant communication with the Commercial team that will be in the street visiting stores to translate the visit information in SalesForce platform.
2. What distinguishes you:
  • Ability to work in a highly dynamic environment with strong time management, project management, organizational, and multi-tasking skills
  • Knowledge of the products, solutions of the company and its competitors.
  • Capacity for conflict resolution and negotiation skills
  • Excellent writing and communication skills with strong attention to detail
  • Ability to work with minimal supervision, demonstrating flexibility, accountability, initiative, and self-motivation to identify and execute tasks
  • Team working, Interpersonal skills & Results-oriented
  • Previous experience in customer support / commercial areas, preferably in a tech company
  • University graduate or Humanistic Career Course (Non excluding) 
  • Fluent in English and Vietnamese.
  • Passionate about entrepreneuring and technology