1. Key responsibilities:

• Farming stores and wholesalers in the country, having a crucial role for the business’ development.
• Be able to receive and structure feedback on the app, and provide reports for the management to analyze
• Perform the customer support of our end users and ensure a high level of satisfaction
• Managing different in-company platforms like SalesForce or ZenDesk
• Constant communication with the Commercial team that will be in the street visiting stores to translate the visit information in SalesForce platform.

2. What distinguishes you:

• Ability to work in a highly dynamic environment with strong time management, project management, organizational, and multi-tasking skills
• Knowledge of the products, solutions of the company and its competitors.
• Capacity for conflict resolution and negotiation skills
• Excellent writing and communication skills with strong attention to detail
• Ability to work with minimal supervision, demonstrating flexibility, accountability, initiative, and self-motivation to identify and execute tasks
• Team working, Interpersonal skills & Results-oriented
• Previous experience in customer support / commercial areas, preferably in a tech company
• University graduate or Humanistic Career Course (Non excluding) 
• Fluent in English and Vietnamese.
• Passionate about entrepreneuring and technology