Job Overview/About Company:
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- Represent company in the depot in front of the customer
- Insure the contractual availability of trains under general warranty
- Management of the warranty team and management of all activities conducted in depot
- Secure the strict application on the depot of all the processes (HSE, Quality) related to warranty activities
Performance indicators
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- Train availability during general warranty
- Compliance according to ADEL rules
- Management of the workload in accordance with the planned activities
- Team qualification and polyvalence
- Customer satisfaction (Customer depot management, maintenance management)
- Retrofits executed in the defined timeline
- Reliability of all documents et records issued and updated by the depot team
- EHS compliance
Key Responsibilities:
- Define and implement the relevant management processes of warranty in depot
- Make sure the management processes are understood and followed
- Insure the availability of the trains under general warranty in accordance with the contractual requirements
- Management of the warranty team, the associated workload and skills, and manage all activities conducted in depot:
- trains troubleshooting and reparation,
- commissioning during serial phase after training by C&W team during the first deliveries
- modification implementation
- Including supplier reparation in depot
- Insure all reparation records in dedicated database and communicate with internal teams and customer as necessary
- Guarantee the technical configuration of the trains
- Supervise the availability of the consignment stock onshore (warehouse) and control spare and reparation logistics
- Make sure the WI team onshore contributes to the processes of Reliability Growth and technical feedback for future projects
- Insure good communication with other parties within the consortium and define the appropriate interaction process (information flow, contact people)
- Insure the good relationship and interaction with the customer depot Management and the maintenance management
- Secure the strict application on the depot of all the processes (HSE, Quality) related to warranty activities
- Control the WI competencies
- Support onshore validation activity
- Control and report depot budget
- Pilots and reports the indicators relevant for the activity
Job Requirements:
- General knowledge of rolling stock and railway
- Good knowledge and experience (5 years minimum) of the environment of customer depot
- Good technical knowledge in mechanics and / or electrical
- Strong team management skills
- Customer oriented, result oriented and quality-oriented mindset
- Good interpersonal skills and cross-cultural abilities
- Clear and transparent communication
- Knowledge and experience of the standard WI processes (Quality, HSE, …)
- English and / or French fluent