Responsibilities:

Professional Services:

• Collaborate with internal teams to drive client projects and initiatives.
• Participate in pre-sales activities by gathering client requirements and proposing tailored solutions.
• Assist in drafting project proposals for clients.
• Lead the design, planning, and implementation of Microsoft 365 infrastructure solutions, including:
  • OneDrive, SharePoint, and Exchange Online
  • Identity and security features
  • Microsoft Endpoint Manager
  • Migrations to Exchange Online using third-party tools
  • Office 365 mailbox migration
  • Infrastructure integration and enterprise mobility assessment
  • MS Teams rollout and backup solutions
  • Security and mobility management
  • Microsoft 365 rapid deployment
• Evaluate current on-premises or cloud environments and recommend future improvements.
• Act as a Microsoft 365 subject matter expert, guiding clients through cloud transition and conducting necessary assessments.
• Lead client projects and coordinate teams to meet milestones.
• Demonstrate expertise in delivering large-scale projects for enterprise clients.
• Contribute to pre-sales consulting, both internally and with clients.

Delivery and Documentation:

• Design and deploy Microsoft 365 solutions, including Exchange Online, SharePoint Online, and Office 365.
• Create documentation such as design documents, migration plans, and test plans.
• Lead workshops to create roadmap designs and transformation plans for Microsoft 365 workloads.
• Present the portfolio to clients, detailing features, implementation approaches, and benefits.
• Contribute to solution design, risk analysis, proposal creation, and client presentations.
• Provide input for technical estimates and ensure adherence to architectural standards.
• Participate in peer reviews and project assessments.

Support Services:

• Provide level-3 support for Microsoft 365 issues, resolving complex technical problems.
• Advanced expertise in Exchange Online, Outlook, SharePoint, Teams, and PowerShell (with Power Automate/PowerApps preferred).
• In-depth knowledge of M365 security, compliance, and authentication protocols.
• Administer user accounts in Microsoft 365 and Azure Active Directory.
• Apply advanced troubleshooting to deliver tailored solutions for customers.
• Serve as a subject matter expert for M365 services, offering recommendations to stakeholders.
• Collaborate with Level 1 and 2 teams to ensure timely issue resolution and SLA adherence.

Requirements:

• Extensive knowledge of Microsoft Exchange (on-premises/online), SharePoint (on-premises/online), Teams, OneDrive, Intune, Office 365, and related technologies.
• Strong communication and interpersonal skills.
• Experience working in diverse, multicultural environments.
• Proficient in problem-solving and technical troubleshooting.
• Excellent written and verbal communication skills.
• Ability to manage critical customer communications during events.
• Hold or obtain a minimum of 7 Microsoft certifications, including MS-900, AZ-900, PL-900, SC-900, and others.
• ITIL V4 Foundation or higher certification required.

Relevant Experience:

• 5+ years of experience in solution design, implementations, and migrations.
• 5+ years in customer-facing technology support roles.
• Bachelor's degree in Computer Science, IT, or related field preferred.
• Strong knowledge of cloud computing concepts, architectures, and best practices.
• Proven experience in designing and implementing M365 components.