Director, Office Service Management

Category:  Operations Division
Facility:  Operations
Job Purpose
The person in charge of the position of management, operation and supervision of activities related to office services in general at the Head Office building, complying with the regulations of the Bank to ensure the supply of goods and services, provide service quality / expected results according to the functions and tasks set out
Key Accountabilities (1)
1. Responsible for managing all office service activities at the assigned headquarters buildings according to their respective functions and duties, including:
- Centralized documentation management throughout the TCB system, ensuring centralized management of all official dispatch, documents, and contracts in order to optimize the search and decentralize access to information.
- Manage and ensure the work of the reception at the office, logistics, arrangement and reception of agencies, partners and guests of TCB in a respectful manner with appropriate ceremony etiquette. Coordinate with MKT to organize well TCB's events and external/internal events/business parties at the request of the Board of Directors.
- Manage general office services, including outsourcing services from partners, ensuring service quality at the level of luxury offices and maintaining the quality of TCB's office buildings.
- Manage administrative expenditure to ensure within the allowable limit, while optimizing the use of expenses, including normative costs (electricity, water, etc.) and other administrative expenses in each period.
- Develop, guide and supervise the implementation of internal rules and regulations of TCB and coordinate with managers at all levels of divisions/functional units to implement and promote Agile working culture in all headquarters (including but not limited to: working hours, use of meeting/conference rooms, proper use of TCB's assets, equipment and management of common areas)
Key Accountabilities (2)
2. Responsible for: 
- Act as the highest contact point, responsible to the Bank's Board of Directors and relevant agencies for the management and operation of the assigned Building.
- Perform internal and external relations (working within Techcombank, subsidiaries/affiliated companies and related agencies within the scope of management and operation of the Building).
- Ensure that the activities of the building operations manager comply with the policies, procedures, regulations, internal guidelines, etc. and service quality commitments (SLAs).
- Identify risks of the unit through the operation process, coordinate with related units to develop methods of measuring, assessing and minimizing risks.
- Manage and supervise the service quality of Contractor in the operation of the Building.
Key Accountabilities (3)
3. Human resources management: 
- Resource management: participating in the development of headcount plan, coordinating human resources to ensure that resources are used effectively.
- Training and coaching: lead the development of training/coaching programs suitable to the characteristics of the unit (in addition to the general training programs of the Bank), control the implementation to ensure achieve personnel quality goals
- Train the successors team: Identify and have a plan to foster/train the next management team
4. Perform other tasks as assigned and requested by line manager or superiors.
Key Relationships - Direct Manager
Head of Internal Services
Key Relationships - Direct Reports
Employees and Managers of lower level
Key Relationships - Internal Stakeholders
Head office departments, units working in the building
Key Relationships - External Stakeholders
Suppliers, contractors/partners, relevant authorities
Success Profile - Qualification and Experiences
Degree/Occupation: University graduate or higher
Certificate in Building Management
Professional knowledge: clearly understand banking activities, understand the regulations and professional processes related to office service management, facilities management, technical management of office buildings.
Experience: Having at least 12 years of experience in the fields related to the management and operation of Office Buildings; Office administration; Minimum 6 years in a similar management position
Foreign language (English): According to Techcombank's regulations from time to time
Director, Office Service Management

Category:  Operations Division
Facility:  Operations
Job Purpose
The person in charge of the position of management, operation and supervision of activities related to office services in general at the Head Office building, complying with the regulations of the Bank to ensure the supply of goods and services, provide service quality / expected results according to the functions and tasks set out
Key Accountabilities (1)
1. Responsible for managing all office service activities at the assigned headquarters buildings according to their respective functions and duties, including:
- Centralized documentation management throughout the TCB system, ensuring centralized management of all official dispatch, documents, and contracts in order to optimize the search and decentralize access to information.
- Manage and ensure the work of the reception at the office, logistics, arrangement and reception of agencies, partners and guests of TCB in a respectful manner with appropriate ceremony etiquette. Coordinate with MKT to organize well TCB's events and external/internal events/business parties at the request of the Board of Directors.
- Manage general office services, including outsourcing services from partners, ensuring service quality at the level of luxury offices and maintaining the quality of TCB's office buildings.
- Manage administrative expenditure to ensure within the allowable limit, while optimizing the use of expenses, including normative costs (electricity, water, etc.) and other administrative expenses in each period.
- Develop, guide and supervise the implementation of internal rules and regulations of TCB and coordinate with managers at all levels of divisions/functional units to implement and promote Agile working culture in all headquarters (including but not limited to: working hours, use of meeting/conference rooms, proper use of TCB's assets, equipment and management of common areas)
Key Accountabilities (2)
2. Responsible for: 
- Act as the highest contact point, responsible to the Bank's Board of Directors and relevant agencies for the management and operation of the assigned Building.
- Perform internal and external relations (working within Techcombank, subsidiaries/affiliated companies and related agencies within the scope of management and operation of the Building).
- Ensure that the activities of the building operations manager comply with the policies, procedures, regulations, internal guidelines, etc. and service quality commitments (SLAs).
- Identify risks of the unit through the operation process, coordinate with related units to develop methods of measuring, assessing and minimizing risks.
- Manage and supervise the service quality of Contractor in the operation of the Building.
Key Accountabilities (3)
3. Human resources management: 
- Resource management: participating in the development of headcount plan, coordinating human resources to ensure that resources are used effectively.
- Training and coaching: lead the development of training/coaching programs suitable to the characteristics of the unit (in addition to the general training programs of the Bank), control the implementation to ensure achieve personnel quality goals
- Train the successors team: Identify and have a plan to foster/train the next management team
4. Perform other tasks as assigned and requested by line manager or superiors.
Key Relationships - Direct Manager
Head of Internal Services
Key Relationships - Direct Reports
Employees and Managers of lower level
Key Relationships - Internal Stakeholders
Head office departments, units working in the building
Key Relationships - External Stakeholders
Suppliers, contractors/partners, relevant authorities
Success Profile - Qualification and Experiences
Degree/Occupation: University graduate or higher
Certificate in Building Management
Professional knowledge: clearly understand banking activities, understand the regulations and professional processes related to office service management, facilities management, technical management of office buildings.
Experience: Having at least 12 years of experience in the fields related to the management and operation of Office Buildings; Office administration; Minimum 6 years in a similar management position
Foreign language (English): According to Techcombank's regulations from time to time