Field Service Engineer

Location Vietnam
Industry Retail & Trading, Others
Job reference 14595
Job type Permanent
Salary 20.000.000-40.000.000
Consultant email thong.luu@manpower.com.vn
Date posted Jul 21, 2023
RESPONSIBILITY
  • Installation and Commissioning: Perform installation and commissioning of electrical or mechanical systems and equipment at customer sites, ensuring they meet company standards and customer requirements.

  • Troubleshooting: Diagnose and resolve technical issues on-site or remotely, promptly and efficiently. This may involve identifying problems in electrical circuits, mechanical components, or software systems.

  • Preventive Maintenance: Conduct routine maintenance and inspections on equipment to ensure optimal performance, reliability, and safety. Identify potential issues before they escalate and implement appropriate solutions.

  • Repairs and Overhauls: Perform repairs and overhauls on malfunctioning equipment to restore functionality and extend the equipment's lifespan. This includes identifying faulty parts, replacing components, and conducting functional tests.

  • Technical Training: Provide technical training to customers and operators on equipment operation, maintenance procedures, and best practices. Ensure customers have the knowledge to use the equipment effectively and safely.

  • Customer Support: Offer exceptional customer support, addressing inquiries, and providing solutions to technical challenges. Build and maintain strong relationships with customers to foster long-term partnerships.

  • Documentation: Maintain accurate and detailed records of service visits, equipment status, and actions taken during service assignments. Prepare service reports and share findings with the relevant teams.

  • Continuous Improvement: Collaborate with the engineering and product development teams to share customer feedback, product improvement suggestions, and contribute to the development of future product offerings.

  • Safety Compliance: Adhere to safety protocols and guidelines during service operations to protect yourself, customers, and their property.

  • Travel: Be prepared to travel frequently to customer sites, both domestically and internationally, to provide on-site support.

REQUIREMENT
  • Bachelor's degree or equivalent in Electrical Engineering, Mechanical Engineering, or a related field (or relevant work experience).
  • Experience in electrical/automation works in the field preferred
  • Willingness to travel frequently to customer sites for extended periods as needed.
  • Proficient English language skills for effective internal communication are required.
  • Extensive expertise in control systems, drive technologies, network systems, and pneumatics.
If you are interested in this position, please send your CV to thong.luu@manpower.com.vn to apply!