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Installation and Commissioning: Perform installation and commissioning of electrical or mechanical systems and equipment at customer sites, ensuring they meet company standards and customer requirements.
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Troubleshooting: Diagnose and resolve technical issues on-site or remotely, promptly and efficiently. This may involve identifying problems in electrical circuits, mechanical components, or software systems.
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Preventive Maintenance: Conduct routine maintenance and inspections on equipment to ensure optimal performance, reliability, and safety. Identify potential issues before they escalate and implement appropriate solutions.
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Repairs and Overhauls: Perform repairs and overhauls on malfunctioning equipment to restore functionality and extend the equipment's lifespan. This includes identifying faulty parts, replacing components, and conducting functional tests.
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Technical Training: Provide technical training to customers and operators on equipment operation, maintenance procedures, and best practices. Ensure customers have the knowledge to use the equipment effectively and safely.
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Customer Support: Offer exceptional customer support, addressing inquiries, and providing solutions to technical challenges. Build and maintain strong relationships with customers to foster long-term partnerships.
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Documentation: Maintain accurate and detailed records of service visits, equipment status, and actions taken during service assignments. Prepare service reports and share findings with the relevant teams.
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Continuous Improvement: Collaborate with the engineering and product development teams to share customer feedback, product improvement suggestions, and contribute to the development of future product offerings.
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Safety Compliance: Adhere to safety protocols and guidelines during service operations to protect yourself, customers, and their property.
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Travel: Be prepared to travel frequently to customer sites, both domestically and internationally, to provide on-site support.
- Bachelor's degree or equivalent in Electrical Engineering, Mechanical Engineering, or a related field (or relevant work experience).
- Experience in electrical/automation works in the field preferred
- Willingness to travel frequently to customer sites for extended periods as needed.
- Proficient English language skills for effective internal communication are required.
- Extensive expertise in control systems, drive technologies, network systems, and pneumatics.