CRITICAL ACCOUNTABILITIES 1. Availability management - Assure meeting the demand of committed availability for infrastructure services. - Provide requests to assure that new or updated/modified services meet the committed availability. - Proactively maintain and improve the availability of infrastructure services and its stability as well. - Build and keep continuously operational plan up to infrastructure services - Ensure the incidents related to the infrastructure are solved - Assess the influence on the availability of new change requests - Join in Change Advisory Board (CAB) if necessary - Be responsible for monitoring the availability of infrastructure services, comparing the reality with target and addressing the shortcomings - Coordinate with other units, especially security management and infrastructure and security monitoring centers - Operate and deploy the solutions relating to infrastructure technology. - Perform periodic checks on the infrastructure in the bank, plan and implement corrective action plans as needed. - Manage the suppliers, monitor the server service quality of partners or suppliers and take responsibility for supplied ones. - Maintain, upgrade and refine equipment according to the requests of each period - Manage and deploy security solutions related to infrastructure - Make a checklist of daily operation, report the results and quality of work every day. 2. Asset management - Make sure to unify the assets with the naming convention - Ensure compliance with the standards of identification for types of objects, environment, life cycle, versions - The system information is properly adjusted to the change requests of each period - Maintain the list of assets including equipment type, IP address, starting date of use, warranty expiry date, and date of maintenance extension - Keep the list of copyrights, contracts up with service suppliers - Manage and maintain system profile, equipment, deployment and operating models and operational procedures 3. Productivity management - Ensure the proper resource for service system - Make sure that IT managers are aware of demand of using resource and its growth trend. - Provide resource requests for updated or newly supplementary IT services - Keep overall report up intended for the operation using the productivity of IT infrastructure and its trends. - Assure the productivity check will be executed the services hardly putting into operation - Actively enhance the efficiency of using IT resource - Supply and maintain the plan of using resource - Make sure the incidents and problems related to the productivity are solved - Assess the influence on the productivity of change requests. - Join in Change Advisory Board (CAB) if necessary - Take responsibility for monitoring the level of resource utilization, comparing the real demand with targeted one and addressing the issues according to resource. 4. Change management - Supply the timely assessment of implemented change impacting on the infrastructure and services. - Communicate with relevant stakeholders when there are any problems causing changes to requesters and executors. - Update operation guideline if necessary - Strictly monitor the process of performing changes - Bring change status up to date - Take responsibility for standardization of the server infrastructure design. 5. Configuration management - Take responsibility for the equipment standard of each period - Take responsibility for standardizing and maintaining the operating system standards, software list and relevant version periodically - Take responsibility for managing, maintaining and updating the Configuration Management System - Take responsibility for backing up configuration of server. 6. Event Management - Take responsibility for managing, monitoring the infrastructure and all the application system of IT service as well - Ensure the supervision of all the infrastructure and IT services. - Take responsibility for managing the cycle life of IT incidents - Make sure to timely troubleshoot in order to keep committed SLA up. 7. Service Quality Management - Operate and maintain IT Services - Cooperate with other units to investigate, assess, troubleshoot, and determine negative and positive trends and solutions. Bring corrective actions out - Assure the deeper analysis is carried out in order to determine root cause of negative trends - Analyze, report the trend of productivity and its impact due to IT problems - Make sure IT Services are operated with committed SLAs - Analyze the collected data. 8. Human Resource management - Actively distribute the resources aiming to support daily operations and projects as well - Provide the headcount and plan to operate the infrastructure and security monitoring centers - Manage, maintain and supervise internal IT Operation Portfolio. REQUIREMENTS 1. Educational Qualifications  Bachelor of Science in Computer Science, related field or related work experience. - MCSA certification preferable - ACSP or ACTC certification preferable.  Expert knowledge of Windows Server and Mac OS X Server products.  Expert knowledge of Exchange and SMTP.  Expert knowledge of directory services, Active Directory and Open Directory. 2. Relevant Knowledge/ Expertise  Expert knowledge of Windows Server, AIX, Linux, vmware and platform services running on that.  Knowledge of relevant like network, security, database …  Expert knowledge server product.  Knowledge of DC – DR infrastructure. 3. Needed Skills  Demonstrated ability leading a highly technical work team.  Excellent communication skills, written communication in the form of business and technical report writing.  Good English 4. Relevant Experience  Extensive experience in all aspects of the administration of operation platform, leading vendor solutions including infrastructure management  Extensive experience to troubleshooting and fix issues/errors on operation platform during operation  Extensive experience operation platform portfolio  Extensive experience gained on relevant systems, or equivalent experience.