​Work Location: District 10, HCMC
Period: 6 months contract
Working days: 5 days per week, off 2 days per week, based on assignment from supervisor.
Working time: 8:00 AM - 5:00 PM
Benefits:
• Gross salary (range): 14-16M
• Annual Leave: 06 days
• Overtime allowance: Yes
• 13th month (project bonus): pro-data salary for 2024 and pro-date salary for 2025 if staff works until end of contract date.
• Allowance:
- Parking: 300,000 VND
- Transportation: 600,000 VND
• 100% salary during the probationary period.
• Participating in social insurance, health insurance and unemployment insurance according to the state's regime.
• Holidays and Tet holidays according to state regulations.
• Professional, dynamic and creative environment.
Job Description:
Work content for IT help desk/ support
• Receive inbound requests through channels like email, Google/Teams chat or any other chat means based on a documented process.
• Logs, categorizes, prioritizes, tracks, and routes:
- Incidents reported by user.
- Alarms raised by monitoring tools.
- Support tracks tickets until successfully resolved.
• Implement basic, documented break-fix tasks along the lines of following a documented process.
• Perform store visit (HCM area) to resolve task issues related to IT as assigned by IT Supervisor & Manager.
• Escalate to UQVN IT team, depending on an unexpected result of a documented process.
• Daily task report to Supervisor.
• Perform related tasks based on supervisor assignment.
Requirements:
Professional & Experience Manpower Vietnam – Job Description
• Bachelor's degree in information systems, Information Technology, Computer Science, Engineering, or equivalent major.
• At least 1 year of experience in providing IT support. Experience in MNC is a plus.
• English: conversational level (verbal & written)
• Strong customer-service orientation, ability to prioritize multiple initiatives and desire to deliver end to end solutions.
• Strong organizational skills: ability to prioritize multiple tasks in a fast-paced environment.
• Ability to handle confidential, sensitive information.

Personality
Being a proactive individual that is highly committed with a strong drive, possesses an inquisitive, commercial, analytical mind, enjoys being hands-on and aspires to be a natural business partner.