IT Operator

Location Hanoi
Job reference 11080
Salary 20.000.000-40.000.000
Job type Permanent
Consultant email
Consultant contact no 844 3974 45 74
Date posted Jun 07, 2021


  • Control operation quality within the domain, make sure all applications within the domain are supported according to the SLA agreed with business units
  • Make sure all incidents and problems related to this domain are solved with minimum impacts on business activities
  • Change requests are deployed successfully into production servers without incidents


  • Managing SLA for list of service, application which provide for managed systems of domains.
  • Managing, troubleshoot and resolve issues within a timely manner against SLA requirements.
  • Responsible for the performance, integrity and security of Application
  • Keeping management informed of trouble spots in advance before major problems occur and proposing cost-effective solutions
  • Work closely with the System Analyst, Dev and Architect Teams to assist in Application related duties
  • Participate in written documents, applications operating procedures
  • Follow Operation process and other related process within Local Bank
  • Supporting team to develop or implement the Application.
  • Monitoring, collecting the informations, analysis and purpose improvements on Operation to Manager.
  • Provide internal training, guidelines for other members in the Department/team about capabilities of new technology/systems
  • Other assignments assigned by CIO, Head of Center/Department or project Management (in project scope)


1.      Trình độ Học vấn/Educational Qualifications

  • Graduate information Technology University…

2.      Các kiến thức/chuyên môn cần có/ Relevant Knowledge/Expertise

  • 3+ Experience with database software/web applications
  • 2+ Experience with Banking software (Card Management , Core Banking,…)
  • Knowledge of Windows Server, Linux and of 'relational database management systems' (RDBMS), 'object oriented database management systems' (OODBMS),  My SQL, SQL, Oracle Database
  • Application Backups and Disaster Recovery
  • Good analytical incident and problem solving skills
  • Good accurate records keeping
  • Ability to work well in a fast paced environment, where the technology is constantly changing
  • Have to observe how activities are being performed step by step, and then find ways to make each process more efficient.
  • An interest in the way organizational processes work
  • Expected to have a working knowledge of programming skills. Common programs includes: Visual Basic, Java, UML, Business Software Applications, Web-based technologies.

3.      Các kỹ năng cần có/Needed Skills

  • Fluency of English Communication skill
  • Good at communication skill
  • The ability to work quickly, under pressure and to deadlines
  • Initiative and self-confidence
  • Managing, Planning and negotiating skills
  • Be careful, responsible, self-discipline and confidentiality of bank data
  • Proactive in finding and resolve problems  

4.      Các kinh nghiệm liên quan/ Relevant Experience

  • Banking domain or Financial Company experiences is recommendation

5.      Các năng lực liên quan khác

  • Teamwork
  • Communication
  • Carefulness in operation.