IT SERVICE DESK ENGINEER

Responsibility:
•    Install, configure, and maintain client computer systems, software applications, and network infrastructure.
•    Manage and prioritize incident and service tickets, ensuring timely resolution in accordance with service •    level agreements (SLAs).
•    Conduct threat and vulnerability analysis, investigate security breaches, and diagnose software, networking, •    or hardware issues
•    Install, configure, and maintain client computer systems, software applications, and network infrastructure.
•    Provide on-site or remote technical support, offering solutions that meet client needs, and train clients on
•    proper application use.Provide support and guidance to our regional office locations
•    Collaborate with cross-functional teams teams to enhance the overall security posture and maintain strong customer relationships

Requirements:
•    Strong knowledge of Active Directory, Exchange, and other Microsoft technologies.
•    Experience with Linux, VPN, and local area network management
•    Knowledge of networking protocols and technologies, including TCP/IP, DNS, and DHCP.
•    Experience with virtualization technologies, such as VMware and Hyper-V MDM solutions
•    A real team player, who rolls up their sleeves and can take in ideas and views from all levels
•    Excellent communication skills (written and oral) at all levels
•    Ability to work in a high-pressured environment
•    Willingness to go the extra mile and always seek self-improvement
•    Strong planning and organisation skills.
•    Problem solving, ability to quickly acquire knowledge in new technologies.
•    Process improvement mind-set
•    Excellent time management skills with the ability to prioritise workload