​Responsibilities: 

1.       KRA 1: Map Development (60%)

• Develop or modify Trading Partner and/or Client Maps. Label Templates, Packing Slips, and Electronic Label Plug-ins per Client and Client Trading Partner requirements where applicable in the organization

• Participate in the refinement and documentation of internal mapping related processes

• Examine Trading Partner/Client specification modifications to assess impact to current Trading Partner/Client maps, labels, packing slips

• Coordinate QC/QA process of new and modified Trading Partner/Client maps, labels and packing slips where applicable

• Define and implement projects related to standardization, organization and process development as they relate to mapping development and maintenance

2.       KRA 2: Technology Management (20%)

·         Develop tokens and define their usage for Trading Partner/Client maps, labels and packing slips where applicable

·         Develop standards for building Trading Partner/Client maps, labels and packing slips to ensure functionality and consistency where applicable

·         Assist Sales Engineer in assessing specific transaction integrations against Trading Partner/Client maps and the customer’s ERP system

·         Develop and maintain mapping templates to ensure consistency, quality and currency

·         Provide input to a QC Specialists to establish and maintain a QA process for Trading Partner/Client maps, labels and packing slips where applicable

3.       KRA 3: Professional Services Department Support(10%)

·         Develop and conduct ongoing training for employees requiring Trading Partner/Client maps, labels and packing slips knowledge

·         Support PSD with EDI Standards, Trading Partner/Client feedback, labels and advanced troubleshooting

·         Execute on other assignments as directed.

4.       KRA 4: Sales Support (10%)

·         Assist the Sales Team with information gathering regarding Trading Partners/ERPs to close deals

·         Provide mock transaction maps when needed to support the sales process

·         Communicate with Sales on an as needed basis to changes with Trading Partners that may require additional sales or “swaps”

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Requirements: 

·         Fresher – 2 years client services, business to business, computer support/service

·         with Microsoft Office Suite, Windows Operating Systems, Internet Applications

·         Programming knowledge preferred

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Skills:

·        Cross Department Cooperation

·        Problem Solving/Analysis

·        Dependability

·        Sense of Urgency

·        Technical Skills

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