• Lead the membership team to achieve departmental goals.
• Manage the events team to plan, execute and deliver all events.
• Provide guidance, training and support to team members to enhance performance and professional development.
• Foster a collaborative and positive work environment, working closely with other departments as appropriate and holding regular meetings to train and feedback on members.

• Nurture strong relationships to drive membership. Engaging with existing members to ensure satisfaction and retention.
• Implement initiatives to engage members, organising member meetings and events that will add value to their membership.
• Act as a liaison between the club and members, addressing any feedback in a professional manner.
• Attend club events to engage with members and their guests, building strong relationships.

• Develop and execute a diverse calendar of member events that is engaging and aligned with member interests, exceeding member expectations every time.
• Manage member invite lists, welcoming members to each event, following up accordingly.
• Manage and respond to any private event enquiries, working with the operational team to execute as appropriate ensuring they are always on brand.
• Initiate and nurture relationships for new and existing partnerships and sponsorships to enhance the member offer.

• Work alongside the CRM & Marketing Manager to ensure that the CRM and data are kept up to date and accurate at all times.
• Ensure the CRM and App allow for a seamless process from application to onboarding, integrating with other departments and systems.
• Constantly build on member data to enable detailed reporting and analysis, allowing all departments to deliver member service of the highest level.

• Work closely with the operations, reception and reservations teams to ensure cohesive communication, introduction of members and awareness of the cultural programme.
• Support the marketing team with information to communicate with the members relevant news and upcoming events.
• Ensure that all branding and collateral is in line with the clubs’ key message.

• 5+ years’ experience in luxury event management, hospitality or membership services.
• Strong leadership skills with a strategic approach.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to collaborate effectively with cross-functional teams.
• Industry knowledge, remaining at the forefront of the social and cultural calendar locally and internationally.
• General computer proficiency required, including the ability to navigate software applications

Overview
The Member & Events Manager curates outstanding events and engagement initiatives across all locations to create a dynamic, personalised experience for HAUS members.

Key Responsibilities
Leadership