CUSTOMER EXPERIENCE SPECIALIST (PAYMENTS EXPERIENCE)

Location Ho Chi Minh
Industry Financial Services – Banking/Insurance, Others
Category Customer Service, Marketing, Operations
Job reference CON202191
Job type Contract / Long and Short Term
Salary Negotiable
Consultant email hcmc.convenience.sourcing@manpower.com.vn
Consultant contact no 0786 110 892
Date posted Nov 29, 2021

Location: HCM/ Hanoi or Work from home

Job type: 6 months

Working time: Official hour

Salary: Negotiation

RESPONSIBILITIES

-          Local payment methods user flow testing (on e-commerce Apps / other Apps, PCs etc) based on instructions from supervisors, and organize the results into documents based on criteria provided.

  • Quick and responsive testing on e-Wallets, bank apps, etc. from Ad-lib inquiry.

  • Familiar with localized payment methods, i.e. e-wallet, bank transfer, cash.

-          Assist in crafting analysis and deriving customer/user insights to support decision making.

-          Conduct research on local payment markets, competitors, etc. and gather related information/news to provide team with more localized insight.

-          Partner with the team on product optimization and assist in other assignments related to local markets if needed.

 

MINIMUM QUALIFICATIONS

-          At least 1-year of experience in Banking, Fintech, E-commerce industry/ Graduate with a bachelor’s degree in Banking or equivalent experience;

-          Good understanding on payment methods, e-Wallets, Bank Apps using etc.

-          Citizen of Vietnam with native proficiency in local language (shall be able to register accounts with local ID).

-          Good command of English (both written & speaking), able to read and speak Chinese will be an advantage.

-          Heavy users of online shopping and mobile payment will be desired. Habit of online shopping.

-          Working knowledge of common computer applications (Microsoft Word, Excel and Power Point).

 

APPLICATION: Interested candidates please send your updated CV to email: quyen.nguyenhanh@manpower.com.vn or hcmc.convenience.sourcing@manpower.com.vn or Phone: Ms.Quyen – 0786 11 08 92/ Zalo: 0949293897