Process Trainer

Location Ho Chi Minh City
Industry
Job reference ENT 2020003
Salary $750
Job type Temporary
Consultant email huyen.le@manpower.com.vn
Consultant contact no 0909 36 48 42

​• Train agents on product and process, as and when there are NHT batches.

• Work closely with Ops and Quality team design action plans to plug areas of opportunity.

• Responsible for defined training conversion.

• Managing retention during training.

• Consistent alignment with operations by auditing calls, emails, chats, understanding needs, conducting refreshers.

• Demonstrating innovation in training by carrying floor requirement into classroom training.

• Maintaining Data as per training Processes.

• Drive C-Sat & E-sat initiatives to add value to the Process and customer.

• Production hours to be given weekly in the absence of NH training.