Problem solving
- Responds to calls from end users and business partners to status orders. This may include calling the supplier for verification that PO was received and inquiry regarding shipping status.
- Audit accounts payable error report-contacts end user, supplier, dock, or AP regarding receiving, pricing, frt or PO qty error; updates PO information to ensure suppliers are paid within terms using SAP & Ariba systems
- Compares data & provides info to buyer for more complex issues/problems
- Resolved wide range of errors or misinterpretations/misunderstandings, including questions or clarifications regarding bid packages or other production deliverables.
- Identifies root cause of issues and problems in their work processes
Customer Service
- Responds to calls from external & internal customers and suppliers. This may require contacting end users, the dock, or AP to ensure payment. It can also require research through several systems, including SAP, BOB and Ariba.
- Communicate any quality issues with orders immediately to affected business partners.
- Demonstrates flexibility in expediting orders and invoice payments, which may require processing in shorter than agreed upon lead time.
- Monitors procurement product development milestones and sample/cost approvals
Analysis & Research
- Perform research on supplier payments to ensure payments are being made in a timely manner to maximize discounts.
- Analyzes reports and parameters to make recommendations to buyers on system settings (e.g. MRP values) and ordering methodologies which could optimize raw material inventory levels.
- Upon request of the Buyer, pull Dun & Bradstreet reports and conduct supplier research through spend reports and internet searches.
- Special Projects: Researches commodity and supplier information as needed through procurement systems to support buyer decision making and enable cost savings.
- Pulls data or compiles reports in support of value contribution / cost savings calculations.
Competitive Bidding
- Facilitates quote requests for business partners for the precosting of components and products. Ensures timely response from suppliers and Asia buying office partners.
- Supports buyer in administrative functions associated with competitive bidding in an auction or RFP.
- Enters final pricing into SAP to support creation of a purchase order (SAP contracts, RFQs, etc).
Other
- Other duties as assigned include supplier diversity program support, surplus sales, visual management, and procurement contract storage,
REQUIREMENT
- High school diploma or GED required; additional specialized or vocational training is a plus.
- Experience with procurement systems such as SAP and Ariba.
- Accounts Payable (AP) experience is beneficial for understanding payments and terms.
- Strong skills in managing and troubleshooting multiple computer systems, including ERP and PC applications.
- Analytical and problem-solving skills with a focus on accuracy and attention to detail.
- Ability to manage multiple projects simultaneously and meet tight deadlines.
- Self-starter with excellent time management and organizational abilities.
- More than three years of experience in procurement or a related role.
- Familiarity with Lean tools and process management principles.
- Strong experience in cost estimation, order management, and error resolution.
- Proven track record of implementing process improvements and reducing inefficiencies.