Product Operations Executive

Location Ho Chi Minh City
Industry
Category Operations
Job reference 11284
Salary 0-20.000.000
Job type Permanent
Consultant email chi.tran@manpower.com.vn
Date posted Aug 03, 2021
1. Key responsibilities:
  • Responsible for supporting Operations manager on the required operations capabilities to enable the effective functions
  • Developing SLA and procedures of products that increase efficiency and effective operations flow
  • Oversight of day-to-day operations.
  • Monitoring operational performance of both internal and external service providers.
  • Consulting and monitoring activities on database improvement, operational processes between departments
  • Working closely with tech team/partnership team from HQ/partners/insurance providers to handle issues involving product system and maintaining a timely and efficient registration system for insurers
  • Supporting to write/build the confluence for product system
  • Supporting to handle/solve urgent issues or hard complaints from partners
  • Brainstorm ideas to build/develop products which support to partnership team
  • Presenting weekly progress report, as well as monthly, follow-up report to Operations Manager
  • Perform other duties related to Operations activities assigned by Country Manager/Operations Manager or special projects as assigned or directed timely and accurately
2. What distinguishes you:
  • Bachelor’s Degree, Professional Degree in related field
  • At least 2 years of working experience in similar position (advantage for position related insurtech, fintech, product development,.    )
  • Proficient in Vietnamese & English
  • Proficiency in Microsoft office (word, excel, power-point)
  • Strong problem-solving and communication skills, organizational abilities
  • Experience on working on start-up environment is advantage
  • Able to multi-task in a fast-chaging environment
  • Ability to thrive in high-pressure situations
  • Ambitious, proactive and flexible to handle issue