Task 1: Planning and implementing activities related to inspection, control, and quality assessment of hotels and resorts:

• Develop long-term and short-term action plans and budgets for the department in the assessment and control of risk prevention.
• Plan and execute internal control tasks on a periodic and appropriate basis.
• Coordinate with other specialized departments to organize regular inspections at hotels and resorts.
• Proactively propose plans and methods for regular control as well as spontaneous inspections to timely assess and prevent risks affecting service quality or financial loss, including: service quality assessments, control of asset management processes, financial function evaluations, and legal documents to ensure accuracy and compliance with laws and generally accepted accounting principles.
• Organize inspections to monitor compliance with Service Standards and Standard Operating Procedures (SOP) at hotels and resorts.

Task 2: Building regulations, service quality standards, and internal control processes:

• Plan, create checklists, and deploy to relevant personnel for inspection execution.
• Inspect and analyze audit results.
• Propose improvement methods to prevent risks that could affect service quality or cause financial loss.

Task 3: Reporting:

• Prepare reports assessing service quality and operations regularly, based on fairness, professionalism, and accuracy.
• Analyze reports and propose corrective actions and recommendations to the Management Board to improve, enhance, and maintain service quality.

Task 4: Building and maintaining compliance with internal management and operational systems:

• Lead the development of internal management systems for departments: regulations, procedures, forms, work implementation guidelines (checklists), and propose adjustments to the authorization matrix suitable for each operational period to ensure smooth, accurate, and efficient internal operations and inter-departmental collaboration.
• Develop and implement internal professional training plans for the department to enhance professional capabilities and develop succession talent.
• Adhere to the company’s internal rules, regulations, and documents. Manage data/information/professional records and related operational documents.
• Identify, assess, control, and mitigate risks arising from daily operations at the unit; report risks to the Risk Management, Process, and Compliance Department according to internal risk management policies and regulations.
• Manage and take responsibility for issues related to tools, equipment, and assets used and managed by the department.

Requirement:

• Required education level: College/University degree or higher.
• Over 7 years of experience in the industry, including experience in hotel services/tourism/entertainment parks, F&B.
• Experience in QA/Quality Assurance, Inspection roles.
• In-depth knowledge of the tourism/leisure sector (F&B, Hotels, Entertainment, etc.).
• Knowledge of the inspection department’s functions, principles, and concepts related to control processes and quality management.