Regional Account Manager

Location Hanoi
Industry Others
Category C-suite
Job reference 11355
Salary 40.000.000-60.000.000
Job type Permanent
Consultant email
Consultant contact no 0973 665 959
Date posted Aug 13, 2021

Main responsibility

Responsible for managing and growing existing business to achieve organizational objectives. Requires the ability to lead and work with a team on projects with a high degree of complexity. Success or failure in the role will impact company profitability.

Job description

Chinese(mandarin) is mandatory
The position’s main tasks and areas of responsibility
• Work with the Global Account Manager/Global Account team to develop and prepare strategic account plans
• Develop value proposition for existing business to increase sales and profitability as part of the Global Account team
• Build outstanding relationships and perform leading role in communication and coordination with key regional Brand and OEM contacts, cultivate relationships and document as part of the Global relationship and influence mapping process
• Analyze customer requirements and develop solutions matched to customer needs to expand services and products in region
• Help finalize business terms with customer and internal contact points as part of Global Account team
• Schedule and report on key performance indicators in combination with regional and Global quarterly business reviews with key customer contacts
• Understand the supply / demand balance, market pricing, competitive activity, cost to serve and expand all sales channels
• Work closely with internal managers to insure a coordinated process from order to delivery
• Facilitate and develop improvement projects within the region to ensure optimal customer delivery as part of the Global account team and assist in implementing projects effectively to ensure customer satisfaction
• Assist finance department for collections in exception cases. Work to ensure prompt payment or collections when needed
• Assist the packaging development team to interface with customers where appropriate. Double-check with customer on graphics, structure, dimension, and function
• Ensure compliance to all management reporting requirements and monitor work according to company policies
• Maintain and update knowledge on relevant new technology and participate in various professional meetings
• Customer and internal travel as required including field tours and audits•

Education/level of education
Bachelor’s degree with 10 years equivalent work experience

Experience (professional experience/industry experience)
• Minimum 2 years of solution-based sales/account management experience
• Minimum of 2 years of professional experience in one or more of the following areas:
1) Printing processes and/or converting plant operations
2) Packaging line operations and cost drivers
3) Global supply chains including inventory management, fulfillment, and distribution
• Good understanding of markets and customers of packaging solutions and intermediate understanding in packaging products and sourcing/trading processes
Skills (languages, computer, etc.)
• Good command of both spoken and written English and Chinese and local language
• Strong negotiation and interpersonal skills

Important personal qualities
• Proven ability to sell packaging solutions
• Innate desire to sell value-added service
• Natural affinity for and curiosity about retail and transport packaging design
• Demonstrated ability to work effectively in a multi-cultural environment
• Proven negotiation and assertive communication skills
• Ability to remain calm and professional during times of stress
• Proven resilience (i.e. ability to be told “no” multiple times and to recover quickly)
• Ability to manage multiple competing deadlines
• Intermediate math skills (algebra/medium level statistics)
• Professional experience with CRM
• Proven ethical business practices

Other requirements on the applicant
• Knowledge of packaging solution sales, account management, project management, and supply chain management
• Prior professional experience in a Global company