​*Key Responsibilities:

• Liaising between Guests and Partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as additional travel advice, modifications, cancellations, and complaints.

• Providing accurate, valid, and complete information by using the right tools, methods, and processes.

• Report immediately serious cases/ inconstant situations.

• Ensuring a high level of customer service and a positive guest experience.

• Proactive update information/ knowledge about customer service

*Requirements:

• Graduated from High School or Above.

• English in working is MUST – (100% foreigner)

• Prefer candidates can work nightshift

• Good voice – Having mindset in CS field – Problem Solving

*Benefits:

• Salary: Basic 8.000.000VND

• Incentive up to 1.200.000VND (depending on your performance)

• Voice allowance (1.000.000VND if you handle inbound)

• Probation 2 months (office hours), full 100% salary,

• Social Insurance, nightshift and OT allowance.

• Accident insurance 24/7.

• 14 days of leave/year.

• 13th Monthly Salary.

• Annual Health Checkup.

Working Information:

Location 1: QTSC Building 1, Quang Trung Software City, Tan Chanh Hiep Ward, District 12, HCMC.

Location 2: Flemington Tower, Le Dai Hanh Street, Ward 15, District 11, HCMC.

- Working Time: 5 days/week, random off 2 days/week.

Shift: rotating shifts 24/7, 9 hours/shift (including 1.5 hours of rest).
• Day shift: 7:00 - 16:00 | 9:00 - 18:00 | 12:00- 21:00 | 13:00 - 22:00
• Night shift: 19:00 - 4:00 | 20:00 - 5:00 |21:00 - 6:00 | 22:00 - 7:00