Location: District 6, HCMC
Compensation: Up to VND 38,000,000 gross monthly salary, inclusive of variable KPI bonus.

Job Summary: Deliver operational excellence and customer success. Responsibilities include recruitment and training of the best talents in an environment focused on people and performance. You will be an inspiring leader to coach the team to deliver customer satisfaction and growth of the business, profitably.

Responsibilities:

- P&L Management and Accountability: Jointly accountable to achieve good financial performance of the center.

- Client Management and Customer Service

• Develop and maintain strong relationships with clients and center team to drive customer satisfaction and profitable, long-term growth for the company.

• Promptly address client inquiries and resolve any issues in a timely and effective manner.

• Ensure high levels of customer satisfaction through excellent service.

- Operational Excellence:

• Provide leadership for the team to drive operational excellence.

• Review operational performance metrics and provide feedback and coaching to close any gaps, on daily / weekly / monthly basis.

• Deliver operating performance reports to management on monthly YTD basis.

- Class Scheduling:

• Plan, organise and manage class schedules to ensure optimal use of resources to deliver superior learning outcomes.

• Coordinate with educators to ensure availability and proper assignment of classes.

- Talent Management and Development:

• Recruit, train and develop a high-performing team of educators and support staff.

• Plan and manage staffing requirements to ensure adequate coverage for all classes and activities.

• Conduct regular performance evaluations and provide constructive feedback.

• Foster a positive, collaborative and high-performance work culture.

- Facility Management and Administration:

• Oversee daily operations to ensure smooth and efficient functioning of the facility.

• Ensure compliance with safety regulations and standards, and maintain infrastructure quality and hygiene.

• Manage resource allocation and inventory, including educational materials, office supplies, equipment, space usage, and IT resources.

Requirements:

• 3 years or more of experience in operational, supervisory and administrative roles in the service industries such as hotel and tourism, but preferably in education.

• Growth mindset, adaptable, flexible, energetic, with a positive can-do attitude.

• Degree in any discipline.

• Fluent in English with excellent verbal and written communication skills.

• Comfortable with using and learning technology.

• Strong organizational and customer service skills, with high attention to detail.

• Ability to multitask and manage multiple tasks simultaneously.

• Basic understanding of financial management and P&L responsibility.

• Willing to work on a flexible schedule.

Working Hours:

• Standard hours are 10am - 7pm, with flexibility to adjust to a 1pm - 9pm shift when
  required.

• 6 working days per week, with 1 weekday off.