Working Hours: 44 hours/week

Working Location: Dao Duy Anh, Dong Da, Ha Noi

Job Description:

• Greet clients visiting the company office to utilize services.

• Address client inquiries directly at the office or over the phone.

• Visa Application Processing: Receive and review visa applications from customers.

• Answer customer inquiries regarding visa application procedures.

• Collect visa fees and other related fees.

• Ensure that application information is accurately input into the system on time and without errors.

• Encourage customers to provide feedback on the service quality and overall experience during visa processing.

Job Requirements:

• Bachelor's/Associate's degree in Languages, Business English, Hospitality Management, Business Administration, or related fields (recent graduates or pending graduates are welcome).

• No prior experience required.

• Fluent in English with strong listening and speaking skills.

• Good communication skills and customer service mindset.

• Well-groomed, punctual, meticulous, and detail-oriented.

• Ability to follow procedures.

Benefits:

• 2-month probation period with full salary.

• Annual company trip.

• Insurance according to regulations.

• 24/7 healthcare and insurance coverage.

• Regular on-the-job training and soft skills development provided by embassies/consulates.

• 12 days annual leave + other statutory holidays.