I. Responsibilities

1. Operational Process Improvement

- Research analyse existing operating processes to identify gaps for process improvement.
- Review/exchange data points, findings, analysis and provide improvement suggestions/timely
feedback to relevant stakeholders.
- Coordinate with other functional units to build detailed process design and deploy technology
systems per agreed design.
- Monitor, measure and evaluate the implementation of technology and process improvement
activities based on agreed schedule and quality standards.
- Periodically review and improve the operating procedures for the Division.

2. Risk Management and Compliance

- Support the management of operational risks and comply with requirements.
- Ensure new and improved process designs and technology application comply with required
standards to address operational gaps and inefficiencies

II. Job Requirements

1. Qualifications

A Bachelor's degree or higher in Banking and Finance, Economics, Business Administration, Operations Management

2. Domain Expertise:

- Professional certification in Lean Six Sigma, Kaizen, Agile/Waterfall Project Management is preferred

- At least 7 years of experience in process design and project management

- Experienced in programs/projects to improve customer experience and operational efficiencies

- Knowledgeable in credit banking, card services, payment and trade finance

- Knowledgeable in quality management models and process improvement methodologies

- Business English standard of proficiency as required for the role

III. Other information:

1. Working location: Hanoi

3. Salary Range: <=100,000,000 VNĐ/tháng