Job Role and Responsibilities:
• For Existing customer Supports:
o L1 and L2 local support [Technical and functional] : Ticket handling
o For customization request: Requirement gathering , prepare the document , SIT , UAT and production
movement execution and Support
o Connect customer based on defined frequency
• For Implementation customer Supports:
o Technical and functional local support
o Technical and functional training to financial institutes [Bank and NBFC]
• New prospects
o Technical session and manage the queries
o Technical set up

Desired for the Role:
• Technically lead the projects through all stages of life cycle, including responsibility design, development,
and acceptance testing
• Should be able to provide support as per defined shifts/client time zones.
• Should be able to gather the business and technical requirement, prepare the documents and sign off with
customer.
• Should be able to conduct workshop to handle business and technical queries
• SIT and UAT Support
• L1 and L2 technical and functional support
• Experience in the design and development of high-volume transactions.
• API Programming
• Profound insight of Java, JEE and API (Class loading, Memory Management, Transaction management etc.)
• Strong background of Object-oriented analysis and design using common design patterns
• As a Translator : Vietnamese and English.