Oversee quality assurance and quality control processes for the production of Handbags & Small Leather Goods (HB&SLG) in Cambodia and Vietnam, ensuring adherence to client's quality standards. Take charge of the HB&SLG QA team in both countries, overseeing their performance, providing coaching, and aligning team objectives with company goals. Collaborate with cross-functional teams to drive continuous improvement in quality performance and attain regional best-in-class standards.

Responsibilities:

I. Quality Assurance:

• Lead the QA teams in Vietnam and Cambodia to conduct QA/QC activities pre-shipment.
• Address all quality issues from handover to shipment, providing technical advice and solutions.
• Ensure shipped products meet company requirements.
• Collaborate with stakeholders, establish regular communication channels, and monitor on-site QA performance.
• Share monthly KPIs with the factory and collaborate on improvement plans.
• Manage vendor quality, lead quality review meetings with factories for continuous improvement.
• Develop and implement QA/QC procedures.

II. Product Integrity & On-site Quality Audit:

• Review new SMS developments, giving feedback on potential production or construction risks.
• Participate in line review meetings, closely working with Product Development/Technical teams for bulk production feasibility.
• Check raw materials, collaborate with Raw Material and Production Management teams for bulk standard setting.
• Provide training for new vendors and staff.
• Lead on-site Pre-Production meetings, follow up on PPS, and establish detailed quality standards.
• Review Pilot runs for new styles and fine-tune processes to enhance offshore vendors' bulk quality.

III. Customer Complaints:

• Follow up on customer complaints, working with factories on corrective action plans (CAP).
• Draft SOPs for key processes.
• Prepare quarterly and yearly quality analysis reports, sharing them with cross-functional teams.

IV. Additional Responsibilities:

• Provide constructive feedback and motivation to QA teams.
• Conduct QA training and calibration to meet company requirements.
• Collaborate with cross-functional teams for problem prevention and resolution.
• Support Production Management Team in evaluating new vendors/factories.
• Support sustainability initiatives.

V. Education & Prior Experience:

• Over 10 years of proven experience in Quality Management of HB&SLG.
• Minimum of 5 years in a managerial role.
• Strong familiarity with global standards for luxury goods.
• Knowledge of global quality and production standards.
• Strong problem-solving, negotiation, planning, and organizational skills.
• Excellent interpersonal skills.
• Results-oriented, self-motivated, dedicated, enthusiastic, and energetic.
• Commitment to continuous learning and team training.
• Fluent in Mandarin and English; Cantonese is a plus.
• Frequent travel required, especially between Cambodia and Vietnam.