As we look toward 2025, the consumer goods and services sector stands at a pivotal crossroads. With rapid technological advancements, shifting consumer preferences, and global economic uncertainties, businesses must navigate an increasingly complex landscape. Our latest report, "World of Work 2025 Outlook," provides crucial insights into these challenges and opportunities.
Key Trends Shaping the Industry
Digital Transformation: Companies are embracing AI, big data analytics, and IoT to streamline operations and enhance consumer experiences. The potential revenue increase from AI alone is estimated at $160 to $270 billion annually.
Supply Chain Resilience: With 81% of CEOs planning to localize supply chains, building resilience against global disruptions is more critical than ever.
Sustainability: Consumer demand for sustainable products continues to rise, with 73% willing to pay more for eco-friendly options. This shift is driving a transformation in workforce strategies and operational frameworks.
Customer Experience (CX) Innovation: As consumers expect hyper-personalized interactions, companies must invest in AI and data analytics expertise to stay competitive.
Talent Acquisition and Retention: With a significant skills gap looming, attracting and retaining top talent remains a top priority for industry leaders.
Workforce Implications
The report highlights the importance of strategic workforce planning, upskilling, and reskilling to navigate the challenges ahead. With 59% of the workforce requiring additional training by 2030, organizations must implement agile approaches to meet these needs.