Essential Duties:
- Welcome all clients/prospects entering the store for whatever reason (browsing, purchasing, after-sales), provide extraordinary service, and always have the client leave a remarkable impression!
- Contribute to the store and service KPIs achievement through a proactive and consistent commitment to achieve the sales budget monthly and annually.
- Manage the sales process as per delivery standards (from Welcome to Packaging), ensuring the proper application of selling techniques to deliver a UNIQUE shopping experience.
- Convey the warm Italian hospitality mindset through each step of the interaction with the client.
- Listen empathetically to understand and adjust to client's needs, providing customized advice.
- Establish and develop relationships with existing clients and engage new customers to Bulgari
- Perform all CRM one-to-one activities as per Store Manager indications, including CRM AFSS.
- Communicate with management about opportunities to develop community relationships and explore potential events to increase brand awareness and customer loyalty among new and existing clients.
- Assist and provide exceptional service to clients with any After Sales need (exchanges, returns, repairs)
- Manage morning set-ups for the store and ensure perfect execution of Visual Merchandising guidelines. Manage breakdown after the store closes.
Key Competencies:
- Experience in luxury retail or with luxury products.
- Proactive selling and negotiation skills
- A second language skill would be a plus.
- Attention to detail, good organizational skills, priority setting, and personal accountability.
- Must work retail hours – Weekdays and Weekends, Evenings & Holidays
- Knowledge of Microsoft Office programs: Excel, Word, PowerPoint, and ability to acquire some expertise in Store operation applications (Beanstore, SalesForce, SAP)
- Exceptional Team Player