Client Advisor - Hanoi / HCM

Location Ho Chi Minh City
Industry Retail & Trading
Category Sales
Job reference 16341
Job type Permanent
Salary 0-20.000.000
Consultant email ty.tran@manpower.com.vn
Date posted Jul 12, 2024

Essential Duties:

 

  • Welcome all clients/prospects entering the store for whatever reason (browsing, purchasing, after-sales), provide extraordinary service, and always have the client leave a remarkable impression!
  • Contribute to the store and service KPIs achievement through a proactive and consistent commitment to achieve the sales budget monthly and annually.
  • Manage the sales process as per delivery standards (from Welcome to Packaging), ensuring the proper application of selling techniques to deliver a UNIQUE shopping experience.
  • Convey the warm Italian hospitality mindset through each step of the interaction with the client.
  • Listen empathetically to understand and adjust to client's needs, providing customized advice.
  • Establish and develop relationships with existing clients and engage new customers to Bulgari
  • Perform all CRM one-to-one activities as per Store Manager indications, including CRM AFSS.
  • Communicate with management about opportunities to develop community relationships and explore potential events to increase brand awareness and customer loyalty among new and existing clients.
  • Assist and provide exceptional service to clients with any After Sales need (exchanges, returns, repairs)
  • Manage morning set-ups for the store and ensure perfect execution of Visual Merchandising guidelines. Manage breakdown after the store closes.

 

Key Competencies:

 

  • Experience in luxury retail or with luxury products.
  • Proactive selling and negotiation skills
  • A second language skill would be a plus.
  • Attention to detail, good organizational skills, priority setting, and personal accountability.
  • Must work retail hours – Weekdays and Weekends, Evenings & Holidays
  • Knowledge of Microsoft Office programs: Excel, Word, PowerPoint, and ability to acquire some expertise in Store operation applications (Beanstore, SalesForce, SAP)
  • Exceptional Team Player