CUSTOMER SERVICE

Location Tỉnh Bình Dương
Industry Transportation & Logistics, Others
Category Admin, Customer Service, Operations
Job reference CON202188
Salary 14,000,000 VND + Phone Allowance + Complete Bonus
Job type Contract
Consultant email hcmc.convenience.sourcing@manpower.com.vn
Date posted Nov 22, 2021
Consultant contact no 0917 42 78 00

Location: VSIP 2, Tan Uyen, Binh Duong province, (shuffler bus if based in HCM city)

Job type: Contract

Basic Salary: 14,000,000 VND + Phone Allowance + Complete Bonus

Working time: 7:45 – 16:45

Direct report to: Customer Service Leader

 

RESPONSIBILITIES

1.     Order Processing

  • Handle label inquiry/orders from receiving to shipment.

  •  Daily input all orders received, check and release to production.

  • Fulfill all information on order tracking template and key into system. Manage documents by processing and filling all related documents to assure customer profile well maintained.

  • Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workflow

  • Join in training/meeting to get full understanding about handling orders/queries

2.     Delivery management

  • Ensure on time delivery to meet customers' expectation.

  • Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)

  • Negotiate with customer if necessary for any possible delay in delivery

  • Daily update shipment and recording voice of each PO/DS to estimate the turnover achieved

3.     Customer service and management

  • Response any inquiries from customer in a timely manner (24 hours).

  • Deal with and manage all claim and return requests from customers

  • Build customer service culture and ensure high customer satisfaction

  • Measure and collect customer satisfaction

  • Report order and delivery status regularly to Customer Service Leader.

  • Other jobs assigned by Customer Service Leader

JOB REQUIREMENTS

  • Education:

    • Specification: College/University

    • Experience: at least 2 years at similar level.

  • Skills: Good organization, negotiation and interpersonal skills

  • Good presentation and explanation

  • Meticulous, detail-oriented and problem solving

  • Ability to work under pressure

  • Language: English in business level

  • Experience in packaging field will be preferable

APPLICATION: Interested candidates please send your updated CV to email: dang.nguyen@manpower.com.vn

Phone: Mr. Dang – 0917 42 78 00