Location: VSIP 2, Tan Uyen, Binh Duong province, (shuffler bus if based in HCM city)
Job type: Contract
Basic Salary: 14,000,000 VND + Phone Allowance + Complete Bonus
Working time: 7:45 – 16:45
Direct report to: Customer Service Leader
1. Order Processing
Handle label inquiry/orders from receiving to shipment.
Daily input all orders received, check and release to production.
Fulfill all information on order tracking template and key into system. Manage documents by processing and filling all related documents to assure customer profile well maintained.
Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workflow
Join in training/meeting to get full understanding about handling orders/queries
2. Delivery management
Ensure on time delivery to meet customers' expectation.
Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
Negotiate with customer if necessary for any possible delay in delivery
Daily update shipment and recording voice of each PO/DS to estimate the turnover achieved
3. Customer service and management
Response any inquiries from customer in a timely manner (24 hours).
Deal with and manage all claim and return requests from customers
Build customer service culture and ensure high customer satisfaction
Measure and collect customer satisfaction
Report order and delivery status regularly to Customer Service Leader.
Other jobs assigned by Customer Service Leader
Experience: at least 2 years at similar level.
Skills: Good organization, negotiation and interpersonal skills
Good presentation and explanation
Meticulous, detail-oriented and problem solving
Ability to work under pressure
Language: English in business level
Experience in packaging field will be preferable
APPLICATION: Interested candidates please send your updated CV to email: email@example.com
Phone: Mr. Dang – 0917 42 78 00