Customer Service and Project Coordinator

Location Vietnam
Industry Transportation & Logistics
Category Customer Service
Job reference 16218
Job type Permanent
Salary Negotiable
Consultant email thuy.tran@manpower.com.vn
Consultant contact no +84 776 624 000
Date posted Jun 26, 2024

Key responsibilities:
In the capacity of Customer Service and Project Coordinator, the employee will be responsible for: 

  • In general, to be attended as required by the jobs or the management to supervise the loading and discharging cargo operation at port of loading or/and port of discharging as well as at jobsite/factories/workshops, and etc. 

1. Operation 
a. Import Sea / Air: 

  • Receive documents from agent 

  • Check document carefully and ensure that cargo details on MB/L or MAWB match with details on HB/L or HAWB. 

  • Follow up with Co-loader, Shipping line, Airline, TCS, SCSC etc. for shipment status. 

  • Submit cargo manifest (for sea shipments)

  • Input data into the system. 

  • Send arrival notice to client once received the arrival notice from co-loader, shipping line, TCS, SCSC. 

  • Collect documents from Co-loader, Shipping line, Airline, TCS, SCSC etc. 

  • Issue D/O, authorize letter and debit note and release documents to client 

  • For door delivery shipment, will pass documents to customs teams for doing customs clearance and deliver cargo to client 

b. Export Sea/Air: 

  • Receive booking from customer services department 

  • Input data into the system 

  • Issue HB/L or HAWB send to agent, client for checking 

  • Submit SI to shipping line or airline for issuing MB/L or MAWB 

  • Issue debit note & pre-alert to agent 

  • Release HB/L or HAWB to client (if they request for original B/L or AWB) 

2. Customer Service: 

  • Receive inquiry from agents or clients 

  • Conduct freight negotiations with carriers, haulers, freight handlers, company overseas offices and agents for all modes of transportation, to ensure price competitiveness and profitability 

  • Prepare quotation and send to client 

  • Follow up with client 

  • Once they confirmed to proceed, arrange booking, inform to subcontractors to handle the 

  • shipment, and pass all related documents to operation for applying job, issuing B/L or AWB 

  • Follow up with operation & subcontractors until the shipment delivered to customers 

  • Assist with preparation of RFQ and Bid Tender Responses

Requirements:
Skill and Competencies 

  • Excellent written, verbal and presentation communication skills both in Vietnamese and English 

  • Must have the ability to handle multiple responsibilities 

  • Good judgement and initiative 

  • Comfortable to work under pressure 

  • Must work well across multiple levels in a fast-pace environment 

  • Internally motivated 

  • Meticulous