Key responsibilities:
In the capacity of Customer Service and Project Coordinator, the employee will be responsible for:
- In general, to be attended as required by the jobs or the management to supervise the loading and discharging cargo operation at port of loading or/and port of discharging as well as at jobsite/factories/workshops, and etc.
1. Operation
a. Import Sea / Air:
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Receive documents from agent
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Check document carefully and ensure that cargo details on MB/L or MAWB match with details on HB/L or HAWB.
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Follow up with Co-loader, Shipping line, Airline, TCS, SCSC etc. for shipment status.
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Submit cargo manifest (for sea shipments)
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Input data into the system.
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Send arrival notice to client once received the arrival notice from co-loader, shipping line, TCS, SCSC.
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Collect documents from Co-loader, Shipping line, Airline, TCS, SCSC etc.
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Issue D/O, authorize letter and debit note and release documents to client
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For door delivery shipment, will pass documents to customs teams for doing customs clearance and deliver cargo to client
b. Export Sea/Air:
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Receive booking from customer services department
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Input data into the system
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Issue HB/L or HAWB send to agent, client for checking
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Submit SI to shipping line or airline for issuing MB/L or MAWB
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Issue debit note & pre-alert to agent
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Release HB/L or HAWB to client (if they request for original B/L or AWB)
2. Customer Service:
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Receive inquiry from agents or clients
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Conduct freight negotiations with carriers, haulers, freight handlers, company overseas offices and agents for all modes of transportation, to ensure price competitiveness and profitability
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Prepare quotation and send to client
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Follow up with client
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Once they confirmed to proceed, arrange booking, inform to subcontractors to handle the
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shipment, and pass all related documents to operation for applying job, issuing B/L or AWB
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Follow up with operation & subcontractors until the shipment delivered to customers
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Assist with preparation of RFQ and Bid Tender Responses
Requirements:
Skill and Competencies
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Excellent written, verbal and presentation communication skills both in Vietnamese and English
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Must have the ability to handle multiple responsibilities
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Good judgement and initiative
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Comfortable to work under pressure
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Must work well across multiple levels in a fast-pace environment
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Internally motivated
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Meticulous