Customer Service Center Senior Specialist

Location Ho Chi Minh City
Industry Financial Services – Banking/Insurance
Category Customer Service, Operations
Salary Negotiation
Consultant email thao.nguyen@manpower.com.vn
Consultant contact no 0911207039
Date posted May 31, 2023
I. ​Job Responsibilities:
  • Receive and proceed as PVA’s standard process and policy for all documents and money related with New Business Insurance, Policy Services, Premium Collections, Claims, Payment,….).

  • Give response and feedback to Customers’ query and fully handle complaint of Customers (if any) and service recovery directly/ non-directly or support other functional departments/ sections as PVA’s standard service recovery processes.

  • Cash Management and all money types related with CSC/ PVA as standard process and be responsible for assuring to apply money as right policy and processes, no loss money, no money’ misstake which effect to customer’s or Prudential’s interests.

  • Handle and Join in Policy Conservation/ Customer Retention and Lapse Reins Activities of CSC and Depatment.

  • Propose, deploy, implement and monitor all activities for improving Customer Experience at CSC and for Prudential.

  • Responsible for risks assessment and management in business operations under management zone

II. Job Requirements:
  • University/College degree

  • Office computing skillset

  • Customer oriented mindset

  • Good communication and convincing skill

  • Difficult customer 's objection handling skill

  • Other interpersonal skills: teamwork, time management, problem solving, clerical standard skill

  • Bonus ( favor to have) : fluent English communication skill, professional outlook