I. ​Job Responsibilities:

• Receive and proceed as PVA’s standard process and policy for all documents and money related with New Business Insurance, Policy Services, Premium Collections, Claims, Payment,….).

• Give response and feedback to Customers’ query and fully handle complaint of Customers (if any) and service recovery directly/ non-directly or support other functional departments/ sections as PVA’s standard service recovery processes.

• Cash Management and all money types related with CSC/ PVA as standard process and be responsible for assuring to apply money as right policy and processes, no loss money, no money’ misstake which effect to customer’s or Prudential’s interests.

• Handle and Join in Policy Conservation/ Customer Retention and Lapse Reins Activities of CSC and Depatment.

• Propose, deploy, implement and monitor all activities for improving Customer Experience at CSC and for Prudential.

• Responsible for risks assessment and management in business operations under management zone

II. Job Requirements:

• University/College degree

• Office computing skillset

• Customer oriented mindset

• Good communication and convincing skill

• Difficult customer 's objection handling skill

• Other interpersonal skills: teamwork, time management, problem solving, clerical standard skill

• Bonus ( favor to have) : fluent English communication skill, professional outlook