*JOB OVERVIEW:

The job holder is responsible to interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

*RESPONSIBILITIES:

• Maintain a positive, empathetic and professional attitude toward customers at all times.

• Respond promptly to customer’s inquiries.

• Communicate with customers through various channels: telephone, electronically or face to face

• Acknowledge and resolve customer complaints, provide customer info

• Clearly understand our products to answer customer’s questions.

• Keeping records of customer interactions, transactions, comments and complaints.

• Ensure the customer satisfaction.

• Other tasks as assigned.

*REQUIREMENTS:

• Excellent English

• Good communication skills

• Good inter personal skills

• Good customer service mindset

• Experienced in the same role is an advantage

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