Reporting to: Hotel Manager
About the Role: We are looking for a proactive, detail-oriented, and collaborative Human Resource Manager to lead and optimize our HR operations. The ideal candidate will bring a strong understanding of hospitality HR practices and demonstrate the ability to balance employee needs with company objectives. This role will be instrumental in shaping policies, training programs, and employee relations in line with our service standards and company culture.
Key Responsibilities:
HR Operations & Compliance
About the Role: We are looking for a proactive, detail-oriented, and collaborative Human Resource Manager to lead and optimize our HR operations. The ideal candidate will bring a strong understanding of hospitality HR practices and demonstrate the ability to balance employee needs with company objectives. This role will be instrumental in shaping policies, training programs, and employee relations in line with our service standards and company culture.
Key Responsibilities:
HR Operations & Compliance
- Review, update, and implement the employee handbook in accordance with Vietnam labor laws and company values.
- Develop and enforce Standard Operating Procedures (SOPs) and HR policies to ensure operational consistency.
- Ensure all HR functions comply with local labor legislation and international HR best practices.
Payroll & Leave Management
- Oversee monthly payroll preparation, ensuring accuracy, timeliness, and compliance with local tax and labor laws.
- Manage and monitor employee attendance, leave records, and annual leave planning.
Employee & Owner Benefit Alignment
- Design and implement benefit schemes that strike a balance between employee welfare and business sustainability.
- Benchmark compensation and benefits packages against market standards..
Training & Development
- Conduct staff training programs to improve service delivery and support career development.
- Promote a learning culture and ensure all departments receive adequate HR support in training.
- Lead recruitment efforts to attract, hire, and retain the right talent.
- Manage effective onboarding and orientation programs to ensure smooth integration of new employees
Employee Relations & Workplace Culture
- Serve as a trusted point of contact for employees on HR matters, providing guidance and support as needed.
- Resolve staff grievances and conflicts through proactive problem-solving and fair mediation practices.
- Foster a positive, inclusive, and high-performance work environment
Problem Solving & Conflict Resolution
- Identify and resolve workplace issues swiftly and constructively.
- Work closely with department heads to address operational challenges affecting employee performance or morale
Requirements:
- Bachelor’s degree in Human Resource Management, Business Administration, or a related field.
- Minimum 5 years of HR experience in the hospitality sector, preferably in a managerial role.
- In-depth knowledge of Vietnam labor laws and HR practices.
- Experience with payroll systems and HR software is a plus.
- Strong interpersonal, communication, and leadership skills.
- Fluent in English; proficiency in Vietnamese is a significant advantage.
- A team player with strong organizational and analytical skills.
What We Offer
- A collaborative and professional working environment in an internationally managed hotel.
- Competitive compensation and benefits package.
- Opportunities for career advancement and professional development.
- The chance to be part of a growing hospitality brand in one of Southeast Asia’s most dynamic cities.