IT Salesforce Application Support Specialist

Location Hanoi
Industry Manufacturing
Category Sales
Job reference 15060
Job type Permanent
Salary 20.000.000-40.000.000
Consultant email quynh.le@manpower.com.vn
Date posted Nov 02, 2023
IT Salesforce Application Support Specialist

Job Responsibilities
  • Provide timely and effective support to end-users experiencing technical issues with Salesforce and associated applications.
  • Address user inquiries, troubleshoot problems, and offer solutions to ensure a positive user experience.
  • Assist users with login issues, data access, reporting, and application functionality
  • Participate in the entire application lifecycle, focusing on coding and debugging
  • Perform unit tests to optimize performance
  • Assist in configuring Salesforce settings, profiles, roles, and permissions to meet user needs.
  • Work with developers to implement minor customizations and enhancements to Salesforce objects, workflows, and processes.
  • Provide training and support to internal teams
Requirements
  • Bachelor’s/Master’s degree in computer science, engineering or equivalent industry experience
  • Minimum of 3-4 years of progressive experience in Salesforce delivery management, business analysis, and technology
  • implementation in full life-cycle enterprise CRM engagements
  • 2-3 years of experience working with the Salesforce customization on LWC, Aura, web services, Apex, SOQL, Visual Force, Visual Code/Eclipse IDE, Data Loader, Reports and Dashboards
  • Hands-on experience with SFDX Tools.
  • Hands-on experience with GIT source control tool & branching model
  • Knowledge and experience with Salesforce static code analysis tool
  • Knowledge and experience with CI/CD Tools is a plus.
  • Knowledge of Mulesoft or integration with 3rd party system (eg SAP) is a plus.
  • Knowledgeable in software development methodologies such as Agile and SDLC, as well as digital development platforms, tools and deployment technologies
  • Knowledge of Mulesoft or integration with 3rd party system (eg SAP) is a plus.
  • Good command of English and computer literacy.