IT Salesforce Application Support Specialist

Job Responsibilities

Provide timely and effective support to end-users experiencing technical issues with Salesforce and associated applications.
Address user inquiries, troubleshoot problems, and offer solutions to ensure a positive user experience.
Assist users with login issues, data access, reporting, and application functionality
Participate in the entire application lifecycle, focusing on coding and debugging
Perform unit tests to optimize performance
Assist in configuring Salesforce settings, profiles, roles, and permissions to meet user needs.
Work with developers to implement minor customizations and enhancements to Salesforce objects, workflows, and processes.
Provide training and support to internal teams

Requirements

Bachelor’s/Master’s degree in computer science, engineering or equivalent industry experience
Minimum of 3-4 years of progressive experience in Salesforce delivery management, business analysis, and technology
implementation in full life-cycle enterprise CRM engagements
2-3 years of experience working with the Salesforce customization on LWC, Aura, web services, Apex, SOQL, Visual Force, Visual Code/Eclipse IDE, Data Loader, Reports and Dashboards
Hands-on experience with SFDX Tools.
Hands-on experience with GIT source control tool & branching model
Knowledge and experience with Salesforce static code analysis tool
Knowledge and experience with CI/CD Tools is a plus.
Knowledge of Mulesoft or integration with 3rd party system (eg SAP) is a plus.
Knowledgeable in software development methodologies such as Agile and SDLC, as well as digital development platforms, tools and deployment technologies
Knowledge of Mulesoft or integration with 3rd party system (eg SAP) is a plus.
Good command of English and computer literacy.