Contribute business growth through ownership of operational relationship with strategic customers.
This Role will manage the operational excellence and is the operational senior point of contact for any internal and external queries
Key Responsibilities:
- Manage the agreed business scope between group and customer operationally across the group products.
- Support strategic reviews of account strategy, account business plan and development to help and provide better operational execution.
- Manage & monitor operational customers KPI’s for specific accounts to ensure service compliance & customer satisfaction. Responsible for country、regional performance.
- Establish & maintain standard operating procedures when needed. Ensure standard operating procedures are created, kept up to date, managed, distributed, and used by the business teams.
- Drive operational on boarding to new product awards to assigned accounts and provide support to on-board business in conjunction with business implementation team.
- Organize training, facilitate training to further explain customer’s operating procedures to Operation teams.
- Motivate and coach operational teams to focus on the best customer service
| Education | Bachelor's degree in a relevant field |
| Experience | 5+ years of in Air operations or OKAM |
| Industry | Freight forwarding / Logistics |
Skills & Competencies:
- Analytical skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Excellent problem-solving and analytical skills
- Strong understanding of all global & local applications and SOPs/guidelines as well as regulatory & compliance rules
- Communicate with people from operations to board level
- Proficient in spoken and written English. Chinese communication skill is preferable.