Operation Team Leader (Outsourcing & Staffing services)

Location Ho Chi Minh
Industry Internal Jobs at MPG VN
Category HR
Job reference HR235
Job type Permanent
Salary Negotiable
Consultant email thuc.vo@manpower.com.vn
Consultant contact no +84 969 571 035
Date posted Jul 03, 2025

*JOB PURPOSE

As a Team Leader, you play an important role in HR consulting and manage a service delivery team at Enterprise Account. Together Operation manager to bring the excellent service to our value clients and associates; Ensure that all activities comply with local labor law and the standard of practice; Participate in the planning, implementing and supervise operations of Staffing Outsourcing service as well as business development to find more service opportunities in labor market.

*JOB RESPONSIBILITIES

Service delivery management & HR consulting

  • Manage team on daily operation activities including Payroll, Outsourcing & Staffing

  • Supervise and guidance consultant on problem solving, settle down the clients and service issues.

  • Take responsibility for monthly service quality, including payroll & billing to make sure it runs smoothly, accuracy and on time process; develop template and improve procedure as needed.

  • Final check and take responsibility on all transaction, reports, contracts regarding to department's service.

  • Give advisory to the team for all labor/ local laws/ practice/ market/ consulting service.

  • Playing as escalate level to solve all the issues that relate to client service and monitor the quarterly/ yearly survey to improve service quality.

  • Work with the client to develop and implement cost saving / process efficiencies.

  • Develop and implement work processes that improve the operations within the Business Unit

  • Advisory for recruitment pool and recruitment pipeline and work with recruitment team to ensure quality and quantity of candidates/shortlist.

  • Working closely with legal and manager to provide best consult/ solutions to clients about local practice and process.

  • Conduct workshop/ training/ sharing experience to team about actual case study and applying local law in providing Outsourcing service.

  • Advise team leaders/ members with creative solutions related to Staffing Outsourcing service.

Business development and Branch activities

  • On going follow up with client's request and order regarding payroll, outsourcing & staffing service.

  • Take main responsibility and activity on approaching and follow up with new clients.

  • Work closely with consultants to ensure the quality & quality of service provided to clients as commitment.

  • Work closely with sales team on sales reports, surveys, quotation and give best solution for country practice.

  • Manage monthly P&L to make sure the development of business, forecast for monthly/ quarterly Revenue, direct cost, GP, headcounts, follow up AR and collect debt on time.

Others

  • Manage the team in a stable way and improve the daily process of service.

  • Weekly/ monthly report to management board as needed and commit the timeline.Other tasks as assigned by Manager.

*JOB REQUIREMENT

  • Bachelor’s degree in HR and related fields.

  • At least 5 years of professional experience HR (C&B & Recruitment) with least 2 years in leadership role and 2 year working experience working with blue color.

  • Fluent English (04 skills)

*BENEFITS

  • 18 Annual Leave MIN (additional 1 day per 2 years of service, max 30 days).

  • 13.5 Public Holidays Including Christmas Day and eves.

  • Monthly meal & phone allowances.

  • Attractive quarterly & yearly bonus.

  • Flexible working time

  • Private health and accident insurance package for employee & 01 dependent

  • Birthday Leave and Birthday gift.

  • Additional Long Service Bonus (1 gross month per 5 years) etc.