Location: District 2, Ho Chi Minh City

About Us:
A dynamic hospitality business offering creative spaces for meeting room rentals, event hosting, and tailored party planning services, alongside a restaurant and café catering to private and luxury clientele. Our mission is to provide exceptional experiences for our guests, whether they’re enjoying a premium dining experience, hosting a productive meeting, or celebrating special occasions.

We are looking for a proactive and detail-oriented Operation Lead to oversee and enhance our day-to-day operations, ensuring seamless service delivery and operational excellence.

Key Responsibilities:

Operational Management:

• Supervise daily operations across all business units, including the restaurant, café, meeting spaces, and event services, in total 2000 m2.
• Ensure all departments are aligned with company standards and operational goals.
• Manage schedules, staff allocation, and inventory to ensure efficiency.

Customer Experience:

• Monitor service quality to ensure an exceptional guest experience.
• Handle customer feedback and resolve issues promptly to maintain satisfaction and loyalty.

Event Coordination:

• Collaborate with the sales team to ensure smooth execution of events and tailored party services.
• Oversee event setup, staff assignments, and post-event evaluations to ensure client expectations are met.

Team Leadership:

• Lead and motivate operational staff to achieve high performance and professionalism.
• Conduct regular training sessions to enhance staff skills and service quality.

Compliance and Safety:

• Ensure compliance with health, safety, and hygiene regulations across all operations.
• Implement and maintain safety protocols for both staff and guests.

Reporting and Analysis:

• Prepare and present regular reports on operational performance to management.
• Identify areas for improvement and implement strategies to optimize processes.

Requirements:

• Proven experience in operations management, preferably in the hospitality or F&B sector.
• Strong leadership and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Strong interpersonal and communication skills in English 
• Knowledge of event coordination and customer service best practices.
• Ability to work under pressure and adapt to a dynamic environment.