Main responsibilities:

Oversee the daily operations of project activities within the Unit.
Establish, maintain, and lead strong business relationships with clients, representing the company’s values and spirit through all client interactions.
Manage team performance, ensuring motivation and effective use of human resources across projects.
Assess team achievements and recognize individual contributions.
Monitor and manage the financial performance of multiple projects, including profit and cost forecasting.
Collaborate with direct reports and supervisors to implement training and quality plans, allocate resources effectively, and ensure the project meets client requirements.
Take a leadership role in identifying business opportunities and promoting the company's value to meet client needs.
Stay informed about industry trends, client business objectives, and market opportunities, developing high-quality opportunity plans that support both client and company growth.
Ensure effective communication between the project team and other units.
Track project assets and facilities, and request repairs when necessary.
Prevent fraud risks and manage fraud cases with thorough investigation and resolution.
Oversee reporting systems to evaluate performance, including monthly and other routine reports.

Work Location & Hours:

Requirements:

Minimum 5 years of experience in BPO operations and management, with a proven track record of managing large teams and delivering results.
At least 3 years of experience as a senior operations manager in a BPO setting.
Experience managing a team of 100+ FTEs.
Fluent in both Japanese (JLPT N1) and English (C1 level or higher).
Strong leadership and people management skills.
Excellent communication and client management abilities, with the capacity to manage relationships with multiple stakeholders.
Strong analytical and problem-solving skills, with a data-driven decision-making approach.
Deep understanding of BPO operations, including KPIs.
Excellent verbal and written communication skills.
Probation period: Full-time, 3 months.

Benefits:

Housing fee compensation during the three-month training period (Note: Candidates must choose from the company's designated housing options).
Full social and health insurance coverage.
Work in a multinational environment with global clients and expert teams.
Opportunities for collaboration with leading companies and high-expertise regional/global teams.

Consultant email	tran.dang@manpower.com.vn
Date posted	Dec 05, 2024

Operations Manager