Main responsibilities:

• Oversee the daily operations of project activities within the Unit.
• Establish, maintain, and lead strong business relationships with clients, representing the company’s values and spirit through all client interactions.
• Manage team performance, ensuring motivation and effective use of human resources across projects.
• Assess team achievements and recognize individual contributions.
• Monitor and manage the financial performance of multiple projects, including profit and cost forecasting.
• Collaborate with direct reports and supervisors to implement training and quality plans, allocate resources effectively, and ensure the project meets client requirements.
• Take a leadership role in identifying business opportunities and promoting the company's value to meet client needs.
• Stay informed about industry trends, client business objectives, and market opportunities, developing high-quality opportunity plans that support both client and company growth.
• Ensure effective communication between the project team and other units.
• Track project assets and facilities, and request repairs when necessary.
• Prevent fraud risks and manage fraud cases with thorough investigation and resolution.
• Oversee reporting systems to evaluate performance, including monthly and other routine reports.

Work Location & Hours:

• Tokyo (Ikebukuro): Weekdays, 10:00 AM - 7:00 PM
• Okinawa (Naha): Weekdays, 9:00 AM - 6:00 PM

Requirements:

• Minimum 5 years of experience in BPO operations and management, with a proven track record of managing large teams and delivering results.
• At least 3 years of experience as a senior operations manager in a BPO setting.
• Experience managing a team of 100+ FTEs.
• Fluent in both Japanese (JLPT N1) and English (C1 level or higher).
• Strong leadership and people management skills.
• Excellent communication and client management abilities, with the capacity to manage relationships with multiple stakeholders.
• Strong analytical and problem-solving skills, with a data-driven decision-making approach.
• Deep understanding of BPO operations, including KPIs.
• Excellent verbal and written communication skills.
• Probation period: Full-time, 3 months.

Benefits:

• Housing fee compensation during the three-month training period (Note: Candidates must choose from the company's designated housing options).
• Full social and health insurance coverage.
• Work in a multinational environment with global clients and expert teams.
• Opportunities for collaboration with leading companies and high-expertise regional/global teams.