Functional objectives
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Ensure the Department KPIs are fulfilling the targets.
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Focus on the customer demands/expectations during daily business.
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Present the customer demands/expectations in the Operations area.
Is responsible for:
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Processing and following up customer orders in terms of confirmation, improvement or necessary reschedule.
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Handling customer escalation ZREQ, e-mail in timely manner, keeping close communication with customer for daily operation, sending proactive SC-Info and following it up until close.
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Processing production planning by considering customer's requested date, material availability & production capacity.
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Processing and following up production order in terms of confirmation, improvement or necessary reschedule.
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Maintaining and updating MRP relevant material master data and keeping lead time up-to-date.
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Monitoring backlog like Sales Order backlog, Purchase Order backlog and Production Order backlog on daily basis and update system in timely manner.
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Execution of escalations to improve delivery date and quantity from internal and external supplier, if necessary, arranging fast delivery after got approval.
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Reviewing safety stock level and forecast with Demand Planner on regular basis, executing safety stock fulfillment.
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Regular reviewing of stock/requirement planning and implementation of optimizing actions, guided by exception message.
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Arrangements of payments to suppliers.
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Following up customer complaints, arranging return shipment, issuing credit note or arranging replacement to customer based on comments from Q-engineer or Logistics team. Following up vendor complaints, contacting with vendor for replacement, credit note or others.
Education and professional knowledge:
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Bachelor or Master degree in the field of Supply Chain, International Trading or other related fields.
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Minimum 2 years work experience in the field of Supply Chain, production planning, Purchasing or similar
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fields.
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Minumum experience with an ERP system of 2 years, SAP R/3 is preferred.
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Good spoken and written use of English.
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Knowledge of SAP APO is preferred.
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Familiar with INCOTERMS preferred.